Appliance Service Repair Supervisor (HSP)

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Job Summary:

Provides direction for Home Service Plus field operations, ensuring a quality service system by developing and coaching technicians to achieve desired performance relating to productivity, customer satisfaction, sales, safety and emergency response in a cost-effective manner.

Essential Functions:

• Manages Appliance Service field teams' activities to achieve the highest quality of service and satisfaction for our customers in a cost-effective manner.
• Observes, coaches and improves employee performance by establishing and communicating clear expectations and standards of performance, by conducting timely and effective performance discussions and by monitoring and evaluating individual/team performance.
• Promotes and sells Appliance Service programs and services through staff to support overall company objectives. Establishes team controls, monitors plans, recommends and implements changes that create added value for our customers.
• Facilitates team building of direct reports through participatory management practices.
• Initiates regular contact with customers to understand their needs and expectations.
• Implements policies and procedures to ensure a safe environment for our customers, employees, and the general public to include supervising emergency situations, assuming weekend, night and call-out duty as required.
• Develops and demonstrates knowledge of utility facilities to support field personnel required to perform utility work, including emergency response.

Basic Qualifications:

Education:

• Requires a 2 year Associate Degree or a combination of education and experience which provides equivalent knowledge.

Experience:

• Requires a minimum of (3) years experience.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

* Competitive pay

* Benefits eligibility begins on your first day

* Medical, Dental, Vision Benefits

* Health Savings Account (HSA) with a company contribution

* Health/Dependent Care Flexible Spending Accounts

* 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

* Flexible work schedule, paid holidays and paid time off

* Paid training

* Professional growth and development programs including tuition reimbursement

* Life, AD&D, Disability

* Employee Assistance Program (EAP)

* Transit subsidies

* Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

Job Type: Full Time

Posting Start Date:03/13/2025

Posting End Date: 03/23/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Compensation: $78,172.00 to $117,258.00 Annually

CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the minimum and maximum starting compensation range at the time of posting for the opportunity. This annual compensation range is specific to Minnesota and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

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