PMO Manager

POSITION SUMMARY:

The PMO Manager leads the Global Corporate Services (GCS) Project Management Office (PMO) team, overseeing project/program managers who plan and execute the delivery of projects across multiple GCS departments, including IT, Finance, HR, and Legal, and the whole firm globally. As a team leader you will foster an inclusive, high-performing culture by implementing best practices in project management and facilitating cross-functional collaboration among diverse stakeholders.

The PMO Manager will drive maturity in project execution, risk and issue management, reporting, and project portfolio management. While overseeing the PMO team, you may also directly manage individual projects from inception to completion. You will work closely with GCS leadership and other key stakeholders across the firm to ensure successful project outcomes.

Successful candidates will be well organized self-starters, adept at managing shifting priorities and deadlines in a dynamic and uniquely structured, highly decentralized environment. We seek collaborative individuals skilled at facilitating cross-team communication and working with various roles and work styles. Flexibility in applying project management methodologies to specific initiatives is critical. Candidates should excel at balancing the needs of leadership, stakeholders, committees, and internal clients through a consultative approach.

This role reports to the Senior Manager, Programs and IT Business Operations within GCS.

RESPONSIBILITIES:

• Lead and manage the PMO team, ensuring effective project management support across all GCS departments and the firm.
• Collaborate with department leaders and managers to define, prioritize, plan and develop projects and programs.
• Establish/update and maintain lean project governance frameworks, processes, and tools to ensure consistency and quality in project execution.
• Drive continuous improvement of project management processes and enhance the PMO team's ways of working.
• Coach, mentor, and develop project managers by providing regular, meaningful feedback and training on project management best practices.
• Mentor other teams and individuals not in project management roles on project management principles and methods, promoting their adoption in smaller teams and initiatives.
• Directly manage projects yourself, from inception to completion, as needed.
• Oversee the intake of new project requests, optimizing resource allocations and workload distribution within the PMO team.
• Create or improve project management tools and templates, evaluating the need for additional tools to centralize information and project content.
• Ensure issues and risks are managed, mitigated and consistently communicated to stakeholders, understanding their impact on the project and other work efforts.
• Identify, track, and report on PMO metrics to leadership.
• Lead the development of career paths for project managers within the GCS PMO team.
• Develop and grow the agile capabilities of the team, integrating tailored agile approaches into various projects as applicable.

SKILLS & QUALIFICATIONS REQUIRED:

• PMP certification.
• The ideal candidate must have 10+ years of progressive project management experience.
• The ideal candidate must have minimum 4 years of experience managing project managers as direct reports.
• The ideal candidate must have expert knowledge and direct experience in using all of traditional/waterfall, hybrid, and agile project methodologies, techniques, and processes.
• The ideal candidate must have experience in managing large projects involving multiple geographically diverse teams.
• Must have strong communication and leadership skills to be able to collaborate and communicate with executives of all levels and domains.
• Must have the ability to manage multiple projects and a team of project managers simultaneously.
• Must have the ability to manage and develop project managers at various levels.
• Must have the ability to synthesize complex concepts into easily understood ideas and visuals.
• Must be skilled at achieving results collaboratively in a cross-functional organization.
• Must possess strong analytical, critical thinking and problem-solving skills.
• Must be a team player with an adaptable leadership and communication style.
• Must be resourceful, action-oriented, and comfortable with ambiguity.
• Must have high awareness of self and colleagues, to be able to adapt to various circumstances and behaviors.
• Must be able to work with multiple personalities while maintaining a professional demeanor.
• Must be able to implement change to existing cultures and work processes.
• Must have proven ability to influence without authority.

SKILLS & QUALIFICATIONS DESIRED:

• PMI-ACP certification.
• Change Management certifications, or experience with the discipline of change management.
• Experience working with multiple stakeholders and cultures around the world.
• Experience in a professional services environment.
• Experience with enterprise transformation programs/projects.
• Experience with Microsoft Power BI and/or Power Apps.

LOCATION:

This is a remote role. This job posting is expected to close on April 30^th, 2025

COMPENSATION:

The salary range for this role is $98,000 - $198,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

BENEFITS:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work;
  
  
  
  • Full-time employees accrue 15 days per year.
  • Employees working less full-time accrue PTO on a prorated basis.
  
  
  
  
• Holidays - A minimum of 10 observed holidays per year.
• Family Building Benefits including Adoption and fertility assistance.
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

ABOUT MILLIMAN:

Independent for over 77 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

EQUAL OPPORTUNITY:

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.