Supervisor Enterprise Operations (Hybrid)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

The schedule for this role is typically Monday-Friday 8:00am-6:00pm EST (subject to change based upon business needs).

This position oversees the operations of an assigned Bank area. Leads a team of associates throughout daily business operations to ensure efficiency, accuracy, and quality of work. Provides guidance to staff on complex matters and coordinates the delegation of tasks. Monitors regulatory, legal, and Bank policy compliance within operational processes or systems. Works closely with business teams, clients, and other stakeholders to resolve issues and provide high levels of service. Reviews reports and daily processes to mitigate potential risks. May facilitate audits, business initiatives, and other activities that impact the operations of assigned area

• Business Oversight - Supervises associates during daily workflow. Delegates tasks, develops schedules, and other tasks that support proper employee coverage and quality of work. Provides guidance to staff on complex operations, client service, or process-related questions. Ensures the quality and timeliness of department processing.
• Business Support - Provides support to internal department managers on issues pertaining to Bank Operations procedures. Develops statistical and departmental status reports that deliver insight into business performance. May assist with mergers and acquisitions, balance sheets, or other duties that facilitate efficient, accurate, and compliant operations.
• Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, which may include mentorship, training, and staff evaluations.
• Compliance - Ensures adherence throughout team activities to all applicable regulations, requirements, and policies. Reviews processes, documentation, and internal controls to monitor compliance and ultimately reduce risk for the Bank. May assist external reviews and audits.

Bachelor's Degree and 2 years of experience in Operations, including team leadership experience OR High School Diploma or GED and 6 years of experience in Operations, including team leadership experience.

Preferred Area of Experience: Bank Operations and/or supervisory experience

License or Certification Type: National Check Professional Certification (NCP) can be a plus.

Preferred Qualifications:

• Proven experience managing teams. Ability to motivate, mentoring, and coach staff.
• Strong communication skills verbal and written. Strong interpersonal skills and the ability to build trust with stakeholders.
• Experience collaborating with cross-functional teams or external partners.
• Hands-on experience with payment systems, transaction workflows, and compliance requirements.
• Knowledge of payment gateways, fraud detection tools, and reconciliation processes.
• Experience with Account Reconcilement Product, Positive Pay, Reverse Positive Pay.
• Experience identifying, assessing, and mitigating risks.
• Experience with process improvements. Ability to manage timelines, resources, and deliverables.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits