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Human Capital Management Systems Manager

American Red Cross
paid holidays, 401(k)
United States, D.C., Washington
Apr 06, 2025
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

We are seeking an experienced Human Capital Management (HCM) Systems Manager to join the American Red Cross HR Operations Team. The ideal candidate will have platform knowledge and expertise in ServiceNow HRSD and Cornerstone On Demand (CSOD) learning system with emphasis in areas of expertise such as Robotics Process Automation (RPA), system security, API integrations, and Artificial intelligence (AI).This role involves managing a team responsible for the day-to-day operational functions of the ServiceNow HR platform and the technical management of CSOD platform. The HR Systems Manager will provide strategic insight into the HCM systems roadmap, manage HR technology projects, and collaborate with senior leadership to align business processes with organizational goals.

WHERE YOUR CAREER IS A FORCE GOOD

Lead a team of HR system analysts responsible for HR system operations, data flow, data integrity, reporting, and technology support for the HCM system.
  • Oversee data integrity, test system changes, write reports, analyze data flows, maintain business rules, and seek process improvement opportunities.
  • Manage the design, testing, and configuration of activities related to ServiceNow and CSOD, ensuring system security, regulatory compliance, successful audit controls, and release management.
  • Oversee RPA projects to ensure they meet business objectives and deliver efficiencies.
  • Contribute to developing and enhancing strategies to advance ServiceNow and CSOD to support organizational needs.
  • Build relationships and collaborate with stakeholders across HR, Finance, IT, and Business functions to develop a best-in-class HR systems platform.
  • Manage and monitor technology and service vendor partners to meet strategic needs and SLAs, delivering high-quality service to employees and managers.
  • Support user adoption through training, communication, and governance processes while employing system development lifecycle methodology.
  • Manage external systems integrations with ServiceNow, Cornerstone, Workday, and other systems to ensure secure and accurate data transmission.
  • Resolve issues promptly and address unexpected results or process flaws.
  • Identify trends in the technology marketplace, including AI and RPA, and partner with COEs on opportunities for enhancements that add value to the business and improve the employee experience.

Qualifications:
Education: Bachelor's degree required.
Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
Management Experience: 3 years of management experience.

Skills & Abilities:

  • Demonstrated leadership capabilities, both as a leader of teams and as a leader of projects.
  • Demonstrated sound judgment and when working through complex issues. Self-starter with the ability to successfully work independently or as part of a team.
  • Ability to analyze, problem solve and clearly communicate observations and recommendations.
  • Comfortable with taking risk, trusting your instincts and making the best decision possible with the data available.
  • Experience with various requirements elicitation techniques and various estimation and design techniques.
  • Enterprise HRIS system experience.
  • Ability to work on a team and adaptability to adjust as the business grows and evolves.

Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

WHAT WILL GIVE YOU THE COMPETITIVE EDGE

  • LMS Systems experience.
  • Demonstrated success in leading teams in continuous improvement environment.
  • Knowledge of entire suite of HR technology solutions, (applicant tracking systems, talent, compensation, and learning systems).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

The salary range for this position is $95,000- $120,000.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO& Paid Holidays:

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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