Accounting Client & Product Support : Mid-Level

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Accounting Customer & Product Support Specialist III will be joining our Finance/Accounts Receivable team that is responsible for responding to customers' inquiries regarding billing, invoicing, and account reconciliation. In this role, you will conduct reviews of unpaid invoices and respond to customers in a timely manner. The ideal candidate strives to facilitate long-term customer relationships and is comfortable using PeopleSoft FSCM and Excel regularly as well comparing large data sets from multiple systems.

This position will be hybrid requiring you to come into the office 1 time a week for team meetings and collaboration. You will need to attend Finance meetings allocated by your manager. The position will be filled to work out of one of the following Jack Henry office locations: Lenexa, KS/ Monett, MO / Springfield, MO and or Allen, TX

What you'll be responsible for:

• Develop, implement, and maintain systems, procedures, and policies.
• Help build and maintain close working relationships with accounting customer staff and management in order to ensure the long-term viability of the customer relationship related to their billing.
• Interact with internal and external customers by answering calls and researching questions pertaining to accounts receivable.
• Resolve past due balance and disputed balances with customers.
• Adjust customers' accounts receivable records.
• Help track identified issues. Assist with research and resolution of reported billing issues.
• Investigate and research delinquent and escalated accounts.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 4 years of experience working within a financial institution.
• Experience in Accounting and/or Finance.
• Experience in a customer-facing position.
• Intermediate experience utilizing MS Excel.
• Excellent communication skills (written and verbal).
• Ability to meet aggressive deadlines and handle multiple and complex projects.
• Ability to support the accounts receivable phone-que 1 day a week from 8-5pm CST.
• Must be able to work the standard core hours of this position: 9am-3pm CST.
• Ability to travel up to 10% to attend JH meetings, trainings, and/or professional conferences.

What would be nice for you to have:

• Strong math and reasoning skills.
• Strong knowledge of principles, practices, and procedures of credit management as it applies to the organization.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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