Center Delivery Manager

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job Purpose

This person will manage relationships with our external partners to deliver our New Centre Openings (NCO) and refurbishment programmes on time, on budget and in line with our design standards.

Key Responsibilities

• Programme manage the end to end process of delivery in conjunction with our out-sourced partners. Ensure there is clarity on expectations, deadlines and any issues or risks are escalated and dealt with in a timely manner
• Fully accountable for scope, programme and cost
• Ensure our partners manage the fit-out so they are in line with our global design and build standards
• Plan and manage the refurbishment and maintenance of our existing estate, ensuring minimal disruption to customers and prioritising where we will maximise Return on Investment. Ensure Design and Build partners are utilised where appropriate and other contractors are effectively engaged where Design & Build is not appropriate
• Effectively manage internal and external stakeholders so work is prioritised in line with business needs. Robustly manage supplier's performance in line with contractual agreement whilst maintaining a positive relationship and ensuring suppliers remain engaged and committed to delivering our NCO and refurbishment objectives
• Utilise strong network of contacts so we partner with the right suppliers

Required Skills, Experience & Qualifications

• Significant project / programme management experience gained in a fast-paced environment such as Retail, Retail banking, Hotels or Professional consultancy.
• Used to managing multiple openings to demanding timescales and tight budget controls
• Proactive approach to problem solving and a customer first approach
• Highly commercial and results focussed - significant experience of reducing cost whilst improving standardisation
• High drive with strong attention to detail. Can cope with a high degree of ambiguity, uncertainty and change
• Strong resilience with the ability to keep focussed on the big picture and end goal
• Previous experience of refurbishment and maintenance management is desirable
• Ability to positively influence multiple stakeholders across countries and cultures
• Experience in selecting and managing preferred partners for large Design and Build programmes through a competitive tender process would be advantageous