Program Specialist

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Specialist to join our amazing culture. In this role, you will be responsible for maintaining customer account. Acts as the on-site representative in working with and supporting the activities of the Operations teams delivering to large/complex customers. Effectively assists in the execution of customers' installation and service activities to exceed customer expectations with cost effective solutions. Provides operational oversight, supporting Convergint teams and partners to ensure customer satisfaction, financial performance and account growth. As a Program Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Do

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as a single point of contact on individual accounts on the job site, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization. Acts as a technical resource and support to program, project and support managers.
• Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work.
• Manages, oversees, and coordinates all operational aspects of customer engagement for a specific account. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are "our customer's best service provider".
• Serves as a customer advocate and liaison between Convergint office, subcontractors, vendors, partners and manufacturers.
• Drives consistency in delivery of all Convergint services. Acts as a technical escalation point for staff in resolving and troubleshooting problems.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.
• Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Engages with Lead Account Executive to introduce additional Convergint offerings. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers.
• Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.
• Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Excellent technical skills with experience in Project Management.
• Strong proficiency in Microsoft Office products.
• Strong written and oral communication skills.
• Strong work ethic with personal motivation to function individually and part of a team.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual .
• Experience developing and mentoring others within the organization.
• Analytical problem solving tools and techniques.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School/GED or equivalent experience

• Associate's degree in relevant field preferred

Minimum Experience: 5+ years relevant field

• Industry-specific certifications and/or licenses; must have valid driver's license

Preferred Experience (but not required):

• Industry experience in 1 or more of the following: electronic security, fire alarm & life safety, and/or building automation

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.