Deputy Program Manager

Peraton is seeking a Deputy Program Manager to join our team of qualified, diverse individuals. The ideal candidate will manage a team that provides technical assistance to computer system and network users or other technical products and services.

What will you do:

Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Establish objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution time frames.
• Drives product supportability.
• Coordinates customer service activities with other internal functions.
• Manages personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary)
• Design and maintain customer databases.
• Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
• In-depth applications knowledge of company's products, services and/or systems. Operations maybe 24/7.

Required Qualifications:

• 12 years of experience, may have supervisory or management experience
• At least 4 years in a management capacity
• Strong ITIL, Agile experience
• Strong Program Management experience
• Experience as a people manager
• Must have good written and verbal communication skills
• Must be a US Citizen
• Must be able to obtain and maintain an IRS Moderate Risk Background Investigation security clearance.

Preferred Qualifications:

• PMP Certification
• Bachellors Degree a plus
• Active MBI clearance
• Experience with VMWARE and HPE servers is a plus

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

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Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.