Embedded 911 Response Behavioral Health Speci

Under the general supervision of the Senior Director of Grants and Community Engagement, the Embedded 911 Response Behavioral Health Specialist provides crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information on available mental health services. Crisis/Triage Clinicians work in a call center and all interactions with clients are by telephone.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provides crisis intervention, suicide prevention and brief supportive counseling to callers who are in emotional distress.
• Provides professional assessments to determine if a face-to-face/telehealth behavioral health evaluation is needed.
• Contacts and dispatches appropriate teams to conduct the needed assessments.
• Conducts assessments of clients per regional and program policies and procedures.
• Manages interactions with clients to ensure that the appropriate level of support is provided.
• Documents client interactions.
• Utilizes the telephone to interact with clients and members of the community.
• Provides professional assessments and consultations.
• Attends staff meetings.
• Completes Utilization Management initial certification assessments.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of crisis intervention and suicide prevention.
• Knowledge of Motivational Interviewing.
• Knowledge of the DWIHN provider network.
• Knowledge of medical and behavioral health practices and terminology.
• Knowledge of utilization management.
• Knowledge of mental health clinical standards and protocols.
• Knowledge of balancing pace and flow of conversation and call time.

• Computer skills
• Decision Making skills
• Customer Service skills
• Language skills
• Listening skills
• Relationship building skills
• Empathy skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.
• Ability to simultaneously talk, type data into an electronic medical record, and look at various screens to locate client information - Crisis Line/Triage Clinician.

Required Education:

• A Master's Degree in Social Work, Psychology, Counseling, the Human Services, the Social Services or a related field.

Required Experience:

• One year of experience in a healthcare contact center or in mental health counseling.

Preferred Experience/License:

• Crisis intervention and/or mental health information and referral services experience a plus.
• Qualified Mental Health Professional a plus.
• Substance Use Disorders Professional a plus.

WORKING CONDITIONS:

Employees in this classification must travel throughout Wayne County and work on-site at various law enforcement facilities and provider sites.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodation or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer