Payment Poster

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

Payment poster is responsible for applying government, commercial, international, and other payments accurately to accounts. They will perform a variety of accounting activities while safeguarding revenue collected to ensure all financial transactions are accurately accounted. Reconciliation of all manual and electronic payments including lockbox. This position could be assigned to hospital, professional, or home care department. Supports the CHOP mission with efficient and effective revenue cycle management.

What you will do

• Timely payment posting, perform adjustment when appropriate, and complete cash transfers within multiple systems.
• Reconciliation of posted batches to ensure proper resolution of accounts. Inform collection teams when adjustments are causing credits or accounts are not closing.
• Research unidentified payments on accounts to resolve account discrepancies to resolution.
• Working experience with electronic remits and payment posting preferred.
• Basic understanding of Lockbox processing including understanding of CHOP organizational structure and ensuring payments are posted under correct NPI to adhere with CHOP compliance guidelines.
• Posts all payments to the specified patient account in accordance with the current payment posting policy and procedure.
• Review scanned documentation to identify contractual amounts or payment that require posting to patient's accounts.
• Responsible for the collection, review, and posting of checks sent through the mail.
• Knowledge of current insurance rules and regulations.
• Proficient in interpreting EOBs.
• Ability to research, resolve and accurately document.
• Demonstrates quality and effectiveness in work habits in every interaction with colleagues and leadership.
• Provides training as assigned to new employees, as well as cross training.
• Interfaces well with all levels of staff and management.
• Meets established daily/weekly reasonable work expectation of productivity and quality requirements.
• Maintains all PHI in accordance with HIPPA, JACHO, third party contractual agreements along with CHOP policy and procedures.
• Ability to communicate effectively and collaborate with teams across Patient Financial Services and other departments around operational efficiencies.
• Provide recommendations for corrective action to management team to ensure efficiency of the revenue cycle.
• Demonstrated customer service skills, customer focus abilities and the ability to understand Children's Hospital of Philadelphia customer needs.
• Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
• Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations.
• Other duties as assigned within scope of responsibilities.

Education Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred

Experience Qualifications

• At least one (1) year Accounts Receivables, Payment Posting, or Related Healthcare Billing experiencerequired
• Experience with Epic systems preferred

Skills and Abilities

• HIPAA compliance standards required

• Effective communication, interpersonal skills, analytical skills, and problem solving skills required

• Excellent organizational and time management skills required

• Detail and results oriented required

• High aptitude for math required

• Excellent writing and oral communication skills required

• Ability to work independently and prioritize work required

• Basic Computer skills required
• High proficiency in Microsoft Excel required
• Ability to work cooperatively in a team environment required
• Demonstrated customer service skills, customer focus abilities and the ability to understand Children's Hospital of Philadelphia customer needs required
• Demonstrated effective interpersonal, verbal, and written communication skills required
• Must have 10-key by touch required
• Demonstrated experience with multiple computer applications required
• Knowledge of third-party reimbursement and physician/hospital billing preferred
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems preferred
• Responsible for the full comprehension of CHOP revenue cycle work design including registration, billing, payment posting, account receivable follow-up, and compliance actions preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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