University Survey & Assessment Services Director

The Director serves as the primary leader of University Survey and Assessment Services (USAS) at the University of Minnesota. As such, the position provides leadership and oversight of overall service levels, strategic planning, financial and budget strategy, human resource oversight, and information technology and compliance functions within USAS.

USAS is the University's primary survey services unit, with system-wide responsibilities and an overall budget of approximately $1.2M and a total complement of 8 FTE. The Director oversees survey development and coordination both for University clients (such as faculty and researchers), as well as external clients. USAS must generate approximately two-thirds of its revenue annually through internal or external sales, with the remainder coming through University allocation. This requires the USAS Director to possess overall management skill but also business development proficiency (including marketing, outreach, presentation proficiency, and networking), an understanding of project management, and financial analysis expertise for individual project success.

The position has business oversight of the University's preferred survey software (currently Qualtrics) as well as the University's Survey Advisory Team on behalf of the Provost's Office. USAS also operates the Minnesota Statewide Testing Program (MSTP), a service to the State of Minnesota that administers tests to public and private K-12 schools, charter schools, and home schools.

Essential duties and responsibilities with % time:

30% - OMS leadership and participation in Institutional Analysis leadership activities.

• Provide ultimate direction to OMS strategies and multi-year plans.
• Responsible for implementation of all OMS budget and human resource decisions.
• Fully participate as part of the Institutional Analysis leadership team.
• Participate in and occasionally lead Institutional Analysis and all-University priorities, strategies, and projects at the direction of University leadership.
• Effectively promote and sustain employee engagement.

40% - OMS management - All Directors within Institutional Analysis are "working managers". As such, the Director is expected to:

• Lead multi-employee teams on specific projects.
• Organize OMS teams to provide exceptional service as efficiently as possible.
• Monitor and resolve individual project budgets.
• Assign OMS employees to specific budgets based on projected and actual effort.
• Organize OMS to be successful, with a reasonable number of direct reports to the Director and a recognition of spans and layers of responsibility throughout the organization.
• Work with the Assistant Vice President for Institutional Analysis on management issues as required.

20% - Project Management

• As a working manager, it is likely that some portion of the Director's time will be devoted to direct project management. These are likely to be the newest or most complex projects encountered by OMS.

10% - University service and other duties as assigned

• As a University leader, the Director will be expected to participate in appropriate all-University governance, service activities, and other opportunities as assigned.

The responsibilities of this position include but are not limited to the above. The employer reserves the right to change or assign other duties to this position.

Required Qualifications (Please document on resume):

• BA/BS with at least 10 years of work experience in the areas of survey design and coordination, survey software use, large scale testing/exams and scoring services, or similar activities. An advanced degree may substitute for some of the years of experience.
• Ability to work in large, complex organizations.
• Ability to successfully manage personnel and complex budgets.

Preferred Qualifications (Please document on resume):

• Post-baccalaureate education in relevant field(s).
• Ability to work successfully with a wide variety of constituents and customers within and external to the University, including faculty, staff directors, higher education leadership, and leadership positions external to the University.
• Understanding of the internal and external sales environment of the University, or proven ability to learn fund accounting principles employed at the University.
• Ability to work within firm deadlines.
• Ability to think critically and adapt to a changing work environment.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and ability to multitask.
• Ability to take initiative and work independently, with good judgment about seeking direction.

University Survey and Assessment Services (USAS) is a unit within Institutional Analysis at the University of Minnesota. Institutional Analysis includes several units, including University Data Governance, University Data and Institutional Reporting, Enterprise Constituent Relationship Management, and the MyU Portal. Institutional Analysis reports through the Associate Vice President of Finance and Assistant Chief Financial Officer. However, USAS has system-wide and state-wide responsibilities and works with a wide variety of units and organizations across the University system and across Minnesota and the region.

Pay Range: $120,000.00 - $130,000.00; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

For a completed application, please include a resume and cover letter. Finalists will be asked to provide references.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).