Instructional Support Associate

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). 3 years of full-time work experience.

Preferred Qualifications:
Experience in a library (academic or public). Experience with integrated library system or library services platform (like Sierra or Alma).

Brief Description of Duties:
This position oversees and participates in the stacks maintenance and delivery operations for the Main Stacks as part of the University Libraries. Under the direction of the Head of Access Services, the incumbent supervises library personnel and student employees to ensure high quality collection integrity by maintaining patron services at the Main Stacks (or assigned service desk), participates in stacks maintenance, ensures the timely delivery of requested material in support of library services such as interlibrary loan, document delivery and reserves and relevant statistics. Requires advanced knowledge of library services platform (LSP) software, circulation, interlibrary loan and reserves policies and procedures and high-quality customer service at the library service points.

• Under the direction of the Head of Access and User Services, coordinates and participates in the daily operations in support of stack maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for area. Coverage of the Library Services Desk including circulation of library materials, answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers. Knowledge of Access Services policies. Maintain appropriate statistics using the library services platform (LSP) program. Responsible for opening and closing the library as needed. Resolve users circulation, reserves and reference questions and problems according to established procedures, practices and service policies. Direct users to appropriate resources within the library and on campus. Report building and patron problems which cannot be resolved within the library to the appropriate campus agencies. Train, supervise and assign daily work to student workers. Provide reference assistance to any campus community members and members of the community on site or remotely that need assistance using electronic library services and intellectual property. Prepare book trucks for re-shelving, shelve books and shelf readings and maintenance, including inventories. Determine whether library books and materials are in need of binding or repair and refer to preservation or label change: Assist with large scale library projects, such as weeding, shifting, and inventory projects; Assist in maintaining good order in the stacks, searching for missing books, sorting books and shifting books in the stacks as needed; makes and corrects stacks signs and labels. Respond to queries about Access Services policies. Full working knowledge of the library services platform, including all functions in regard to patron files. Monitor the borrowing of library materials by determining the eligibility of borrowers. Facilitate the response to library maintenance issues and referral to proper personnel.
• Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
• Assist with the timely processing of resource sharing and reserves requests, including retrieving material, checking material in/out, labeling, scanning, and preparing for shelving or delivery. Manage assigned workflow tasks in Alma. Maintain communication with other AUS team members in the workflow to ensure the timely completion of requests. Be knowledgeable about resource sharing and reserves policies and be able to respond to basic inquiries.
• Manage photocopy and scanning machine in Main Stacks. Ensures adequate paper and toner supply. Calls for technical assistance when needed.
• Maintains technical competency and skills through professional development opportunities. Participate in departmental and University-wide committees, events and professional organizations.
• Other duties as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $3,400 UUP annual location pay, paid biweekly.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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