Retail Support Associate - Shoe Expeditor, Springfield - Full Time

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women's Shoe department. Your primary responsibilities will be to quickly locate and deliver requested products to selling colleagues and ensure the shoe department is clean and organized, all while providing exceptional customer service. As a Shoe Expeditor you will possess a sense of urgency, attention to detail, and a collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers.

We're looking for flexible team players who thrive in our fast-paced environment, can juggle multiple tasks, and can work various shifts including nights, weekends and holidays.

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Merchandise discounts
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

What you will do

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers. This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.

Who you are

• Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Resourceful and responsive to changing priorities.
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Lifting and moving items weighing up to 50lbs.
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy and ideas to the Macy's team - Apply Today!

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