Job posting has expired

EMS Program Manager

Global Medical Response
paid time off, 401(k)
United States, California, Riverside
2010 Iowa Avenue (Show on map)
Jan 13, 2025
Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY The EMS Program Manager coordinates all aspects of the Paramedic/EMS Education Programs: planning, implementation, and evaluation. They maintain all components of the Paramedic Program to meet the CoAEMSP/CAAHEP accreditation requirements. This individual provides coordination and instruction in other EMS education programs as needed. Manages multiple campuses in some areas. ESSENTIAL FUNCTIONS/DUTIES Supervises faculty and contract/adjunct instructors in the classroom and lab settings. Supervises faculty in the clinical and field internship phases of the program. Conducts regular Program staff meetings. Evaluates guest lectures and provides feedback in a timely manner. Counsels students as necessary and completes documentation. Serves as a mentor to other staff. Provides administration, organization, and supervision of the Program. Develops the course schedule. Provides continuous quality review and improvement of the Program. Completes long range planning and ongoing development of the program. Implements and monitors systems to demonstrate the effectiveness of the Program. Involves the program Medical Director in course operation and student and Program evaluation. Meets all other CoAEMSP/CAAHEP accreditation requirements. Coordination and instruction Coordinates courses as assigned. Participates in instruction and skill labs/evaluation for programs. Evaluates student progress periodically and provides feedback and counseling on a regular basis. Oversees coordination of the clinical and field internship sites. Develops and maintains relationships with EMS agencies that accept EMS students. Coordinates and provides supervision of Program students in the clinical and field internship sites. Schedules and conducts as applicable: student interviews, mid-term evaluations/counseling, and final examinations with the Program Medical Director. Initiates graduate and employer surveys six months following graduation. Completes CoAEMSP/CAAHEP Annual Report before due date. Maintains Instructor status for standardized courses as mutually agreed upon. Reviews and recommends potential training materials and resources. Planning and reporting Assists with marketing of courses. Reviews and revises Program course materials and syllabi as needed. Ensures that the Program has appropriate lesson plans and course preparation and delivery materials according to National EMS Education Standards. Ensures that curricula is current according to national standards and current evidence informed practice. Prepares re-accreditation self-study as scheduled by the CoAEMSP/CAAHEP. Reviews all evaluations from students and provides feedback as appropriate and initiates action plans as indicated. Ensures that student evaluation tools are appropriate and relevant for all three domains (cognitive, psychomotor, and affective) and feedback is provided to students on a frequent basis. Manages the item development, revision, and analysis process to meet accreditation standards. Schedules Program Advisory Committee meetings at least annually. Participates in Consortium meetings annually. Publishes Program outcomes as required by CoAEMSP/CAAHEP. Communicates/consults with the NCTI/AMR Learning executive team on issues as appropriate. Communicates/consults with the Program Medical Director on issues as appropriate and documents discussions and decisions. Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year. Utilizes tact and appropriate problem-solving process when dealing with issues identified. Relays concerns and initiates problem solving in a timely manner. Interacts positively with staff members, agency personnel, and students. Serves as an ambassador for all department programs. Uses discretion and maintains confidentiality regarding patient and agency personnel information. Monitors costs on a periodic basis and participates in the budget request process. Executes job duties to achieve optimal productivity and efficiency. Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies. Oversees the maintenance of Program equipment and supplies. Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs. Assumes responsibility for effectively addressing issues and solving problems. Demonstrates good judgment in handling situations not covered by written or verbal instructions. Cooperates with intradepartmental problem identification and solutions. Perform other duties as assigned. QUALIFICATIONS Education Bachelor's Degree required. Master's Degree preferred. AHA BLS Instructor AHA ACLS Instructor Instructor of either PALS or PEPP or EPC - PHTLS or ITLS Instructor Experience Minimum 5 years progressive experience in a field/clinical setting as a Paramedic or emergency nurse Experience in supervision of staff required Coordination of EMS education programs required Documented teaching experience Experience in formal performance improvement process preferred Licensure/Certification Certified/Licensed Paramedic or Licensed Registered Nurse in the State of employment NREMT certification preferred Knowledge, skills & abilities Ability to communicate clearly and concisely, both verbally and in writing. Ability to work with other employees, supervisors and external parties. Ability to maintain confidentiality of privileged information gained as result of job functions. Ability to work independently and under pressure. Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. \| Job Description : WORKING CONDITIONS AND PHYSICAL REQUIREMENTS * Requires prolonged sitting, lifting and bending, stooping and stretching. * Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. * Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. * Work is performed in a variety of settings to include field; emergency department and office environment. * Work may be stressful at times. GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles: * Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. * One Team - We respect each other and achieve together what no individual can alone. * Innovation - We are driven to develop solutions that inspire progress. * Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties. * Ownership - We are accountable for what we do and take pride in how we do it. * Citizenship - We are dedicated to being good stewards in the communities we serve. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options, which include medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation and paid time off.