Business Services Coordinator

Position Details

University of Colorado | Denver

Official Title: Business Services Intermediate Professional

Working Title: Business Services Coordinator

FTE: Full-time

Salary Range: $57,211 - $62,000

Position #00803421- Requisition #35897

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

Job Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Dean of Students Office, Office of Case Management and Student Conduct & Community Standards are teams that work with students through behavioral intervention, conduct education and threat assessment as well as advocating for students and helping them navigate the services of the university.

Overview of position: This position will be the point person for managing the Dean of Students Office which includes the Office of Case Management and The Student Conduct and Community Standards Office. This will include front desk responsibilities, purchasing, budget, assisting with the Medical withdrawal process, managing mail, helping members of the office schedule spaces and schedule meetings, and other duties outlined below, and as assigned.

Business Services Coordinator

What you will do:

Operations

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  First point of contact for the University on many levels, either in person, by telephone, website inquiries or via email in a high-volume setting and crisis setting. This position will provide information regarding center services, referrals, and operating policy/procedures.

  
  
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  Welcome diverse clientele with excellent customer service and effective crisis management to the case management team.

  
  
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  Provide effective case triage for students who contact the office by elevating urgent and important situations and connecting students with the appropriate resources

  
  
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  Support students seeking services who may be in crisis using of de-escalation skills consistent with best practice, and notification of campus police with support and guidance from the case management staff.

  
  
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  Run the day-to-day operations of the Dean of Students offices, which include greeting students, employers, faculty, staff, and guests that enter the Dean of Students physical space, as well as manage the shared email boxes, phone lines, and mail boxes.

  
  
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  Manage the front desk

  
  
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  Assists students, faculty, staff, and other constituents by providing information on our services and other resources that may be available to them

  
  
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  Maintain, monitor, and restock kitchen and office supplies and equipment. Oversee coordination of shared cleaning duties among Dean of Students occupants

  
  
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  Maintain supplies, office equipment, and employee technology, including coordination of maintenance and repair.

  
  
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  Effectively handles sensitive and confidential issues on behalf of department with timeliness, discretion, professionalism, and consideration of the perspective of department

  
  
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  May be asked to assist in guiding emergency response services into the office when an individual is in a mental health crisis.

  
  

Financial

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  Help with grant management, including but not limited to: financial reports, budget allocation, and reporting timeframes.

  
  
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  Assisting with Budget tracking and purchasing

  
  
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  Purchase materials for the Dean of Students suite such as educational and promotional materials, office supplies, background checks, etc.

  
  
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  Assist other Student Affairs areas with purchasing when needed

  
  

Onboarding

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  Approve job postings in Handshake, the university job board, and approve alumni and student account requests.

  
  
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  Will serve as a liaison for Campus HR

  
  
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  Screens, selects, and trains applicants for all student administrative positions.

  
  
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  Manage HCM (Human Capital Management) functions for the CDIL DOS team (hiring/terms, timesheet and leave uploads, position data, etc.), serving as a liaison with campus HR for the DOS team.

  
  

Administrative

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  Identify, schedule, and organize unit meetings and team-building events.

  
  
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  Assist with projects or events for any of the offices in Dean of Students as needed.

  
  
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  Manage AHEC Facilities' work orders for the space, and coordinate mail services.

  
  
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  Manage Dean of Students internal and external space reservation requests.

  
  
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  Assist with Travel arrangements for staff in the DOS office when staff is traveling for professional development.

  
  
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  Manage the data entry of the medical withdrawal process which is handled by the DOS office

  
  
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  Make appointment reminder calls to students with upcoming meetings in the suite.

  
  

Qualifications you already possess (Minimum Qualifications)

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  Bachelor's degree from an accredited university in Communication, Human Resources, Psychology, Conflict Resolution, or other relevant field.

  
  
• One (1) year of professional experience in customer service or related field

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)

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  One (1) or more years' experience in mental health, customer service, case management, business administration, HR, or Finance

  
  
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  Familiarity with recruiting or CRM software (Handshake, Symplicity, Maxient, 12Twenty, Salesforce, etc).

  
  
• Experience with data collection and reporting

Knowledge, Skills, and Abilities

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  De-Escalation skills consistent with Case Management and Student Conduct best practices to manage students in crisis

  
  
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  Developed knowledge of Dean of Students operations

  
  
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  Strong verbal and written communication skills with the ability to effectively explain processes and procedures.

  
  
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  Must possess the ability to develop and maintain relationships with diverse populations. This includes students, faculty, staff, and employers from a wide variety of social, ethnic, and economic backgrounds.

  
  
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  Ability to communicate effectively, both in writing and orally.

  
  
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  Ability to work independently, highly motivated and results driven.

  
  
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  Excellent customer service, organizational, problem solving, and time management skills

  
  
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  Excellent organizational skills.

  
  
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  Ability to create a welcoming environment and greet a diverse clientele with enthusiasm.

  
  

Conditions of Employment

• This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.

Employment Sponsorship

• Please be advised that this position is not eligible now or in the future for visa sponsorship.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $57,211 - $62,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

• Applications will be accepted until the position is filled. Preference will be given to complete applications received by January 24, 2025. Those who do not apply by this date may or may not be considered.

Required Application Materials:

To apply, please visit: http://www.cu.edu/cu-careers and attach:

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   A cover letter which specifically addresses the job requirements and outlines qualifications

   
   
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   A current CV/resume

   
   
3. List of three references (we will notify you prior to contacting both on and off-list references)

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Questions should be directed to Meloni Rudolph Crawford, PhD, Meloni.RudolphCrawford@ucdenver.edu