Summary
Hire, lead, mentor, and coach staff to ensure an engaged, high-performing team. Carry out priorities established by the Director and VP and comply with IT policies, procedures, standards, and practices.
Responsibilities
- Foster coaching, feedback, and listening skills as strategic tools for team development.
- Provide appropriate, timely, fair, clear, and accurate written employee evaluations.
- Creation and maintenance of job descriptions to ensure appropriate team skill competency.
- Administrate and monitor assigned budgets. Assist with the development of annual budgets.
- Approve invoices and manage expenses.
- Point of escalation for issues. Proper and timely communication of team needs to senior leadership.
- Setting team direction including holding ultimate responsibility for items delegated to Team Members. Ability to lead Team based on Agile and Lean ideologies.
- Ensure Team is meeting Customer Service metrics and ServiceNow SLAs.
- Member of ERP Steering Committee and Leader of ERP Systems Administrator Committee.
- Management of monthly rolling two-year forecast with Director oversight.
- Stewardship of ERP environment management including governance and process improvement to ensure a stable and productive environment adhering to SOX and regulatory requirements.
- Leadership of managed services vendor relations including prioritization and delegation of tasks, resource management and budgeting.
- Participation in project intake reviews and processes including review for ERP impacts.
- Review and approval of enhancement requests and other ERP changes which may have budgetary or production impacts.
- Leading of ad-hoc MS Teams command centers and appropriate escalation for critical issues.
- Resolution of resource constraints.
- Capital request proposals including new positions.
- On-Call - leadership on-call only - no application support on-call.
- Ensure timely resolution of problems, adequate availability of ERP systems, and overall protection of Information assets.
- Assess, plan, coordinate, and evaluate appropriate training and continuing education of employees.
- Ensure ERP artifacts and documentation are timely, relevant, and correct including:
- Dependency, network, and architecture diagrams
- Committee chanters and materials
- Process and value stream maps
- Lead internal team projects and participate in cross-team initiatives.
- Create and maintain key stakeholder relationships throughout the organization.
Education and Experience
- Process improvement, release management, project management (3 years) , communication, troubleshooting, complex cloud environment experience (3 years), Oracle experience (3 years), vendor management (3 years).
- Bachelor Degree from accredited institution.
- Leadership & Supervision Experience.
- Experience in working with budgets preferred.
Company OverviewLHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose:
It's all about helping people.
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LHC Group
Jan 09, 2025