Senior Applications Analyst, UKG Pro WFM

The Senior Applications Analyst, UKG Pro WFM, will be responsible for leading the ongoing design, deployment, and optimization of the UKG Pro Workforce Management (WFM) system. This role will serve as a strategic partner to business and functional leaders, ensuring the system aligns with organizational objectives, enhances workforce management capabilities, and drives operational efficiency.

Minimum Education
Bachelor's Degree (Required) Or

Minimum Work Experience
5 years' experience in application support and Enterprise solutions. (Required)

Required Skills/Knowledge
Duties and tasks are standard with some variation.
Completes own role largely independently within defined policies and procedures.
Solid understanding of healthcare and revenue cycle workflows.
Proficiency in healthcare application modules and tools.
Experience in system configuration and customization.
Strong problem-solving and critical-thinking skills.
A strategic thinker with a history of successfully leading and executing complex application projects.
A mentor and guide for junior analysts, providing expert-level support and facilitating their professional growth.
Proficient in data analytics, utilizing insights to drive decision-making and optimize healthcare and revenue cycle workflows.
Exceptional in your leadership approach, inspiring the team and aligning application strategies with organizational objectives.
A proactive problem solver, anticipating challenges and implementing innovative solutions for continuous process improvement.

Functional Accountabilities

• Manage all aspects of deployment projects and work closely with the internal teams on status, issues and communications.

• Define business specifications with the Children's National user community for the global deployment of the application.

• Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications.

• Manage product gaps from business specifications to product enhancement requests with vendors and/or business process change.

• Manage product setup definition and configuration along with Children's National business process teams.

• Manage all aspect of product rollout and coordination with internal teams.

• Define specifications for data migration from legacy systems into newer applications.

• Define specifications for data interfaces between applications for product rollouts.

• Manage user acceptance testing

• Provide technical support for implemented applications; diagnosing and reporting defects, applying patches and upgrades as needed.

• Coordinate with functional departments involved to collect system specifications, techniques, and controls.

• Interact with senior management within the department and business units.