PATIENT SVC COORD IV

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POSITION SUMMARY: The Radiology Intake Center Patient Service Coordinator (PSC) IV utilizes excellent communication skills and

knowledge to perform comprehensive patient scheduling and coordinate clinical operations for physicians within their division. The PSCIV

communicates directly with physicians, medical staff, and patients, in order to appropriately coordinate care and facilitate patient flow. The PSCIV

demonstrates a high level of independence, analytical thinking, and flexibility. Responsibilities include patient scheduling, identifying and obtaining

pertinent clinical information and records, administrative duties, pre-registration, intervening with insurance related matters, proficiency with

insurance guidelines, and billing functions. This requires the use of various automated computer systems, which requires JHH certification.

COMPETENCIES:

A. Education: A.A. degree or equivalent work experience required. B.A. degree preferred.

B. Knowledge: Comprehensive understanding of medical and insurance terminology.

Technical competence and demonstrated proficiency with medical insurance plans, billing

regulations and managed care plans, applicable to inpatient care.

Familiar with multiple payer's insurance verification and pre-certification guidelines.

Requires basic working knowledge of payer's billing and collection practices.

Able to obtain payer specific details, as necessary to ensure accurate coordination of benefits.

C. Skills: Effectively maintains leadership in a group environment and promotes teamwork.

Demonstrates strong grammar and spelling skills. Uses clear and concise language.

Requires excellent verbal communications, telephone manner, interviewing and interpersonal

skills to interact with patients, families, members of the health care team and external agencies.

Ability to demonstrate and convey a favorable image of the organization and to conform to proper

standards of professional dress, attitude, and demeanor. Requires analytical skills to perform

calculations for financial work up and deductibles and to receive payments. Requires proficiency

in PC usage and keyboard. Ability to perform with accuracy and attention to detail.

Typing 30 wpm; data entry 5000-7000 keystrokes with 10% error rate; following directions with

80% success rate.

D. Required Licensure,

Certification, Etc.:

Successful completion of departmental training program and all related competency

assessments. Certification in various computer systems as necessary. EPIC certification

required within 90 days. Medical terminology certification required or must pass JHH medical

Salary Range: Minimum 19.92 per hour - Maximum 32.89 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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