SR ADMISSIONS REP/REGISTRAR

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Due to tremendous growth our national call center is adding experienced SR. ADMISSIONS COORDINATORS at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference.

Benefit Highlights

* Challenging and rewarding work environment

* Competitive Compensation & Generous Paid Time Off

* Excellent Medical, Dental, Vision and Prescription Drug Plans

* 401(K) with company match and discounted stock plan

* SoFi Student Loan Refinancing Program

* Career development opportunities within UHS and its 300+ Subsidiaries!

Position Summary: SR. Admissions Coordinator

Skillfully answers calls from prospective patients from across the country in need of addiction treatment. Uses highly developed listening, investigative, and communication skills to expertly engage with each prospective patient, family member, or loved one to identify their particular need. Ultimately converts the call to an admission for the appropriate treatment solution. Accurately, thoroughly, and clearly documents each patient interaction in MS4.

Essential Job Duties:

• Answers phone calls, emails, chats and texts in a timely manner according to established guidelines, from prospective patients seeking metal health and/or addiction treatment, referral accounts, mobile assessors, and business development representatives in the field.
• Accurately and completely records all patient and patient-related interactions and information in MS4
  
• Makes appropriate number of attempts to contact patients associated with any open file.
  
• Follows up with patients as needed or as requested by managers.
  
• Identifies outpatient leads and refers them to the appropriate team member for qualification.
  
• Skillfully asks detailed questions as to how the patient heard about FRN, particularly if it was from one or our many referral sources.
  
• Notifies the Referral Account Team according to established protocol whenever dealing with a referral source, whether it is assigned, unassigned, or unlisted.
  
• Meet or exceed goals including advanced monthly KPI's.
  
• Cooperatively works with Operations team, Referral Account team, and Business Development team with potential patient and/or referral source.
  
• Skillfully sets the patient at ease by carefully explaining all aspects of the evaluation and admission process and about their selected facility.
  
• Provides directions or arranges appropriate transportation services as needed to transport patient to programs. Ensures that travel plans are made and communicated effectively so that the client's arrival at the facility is seamless.
  
• Solicits assistance from coworkers, team leads, and manager when encountering barriers.
  
• Assists others to overcome barriers.
• Assists with inbound referrals, outbound referrals, and interventions.
  

UHS Who we are:

One of the nation's largest and most respected providers of hospital and health services, Universal
Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily
since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in
2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in
2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public
Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its
subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and
ambulatory care access points, an insurance offering, a physician network and various related services
located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its 300+locations!

Education/Experience:

High School Graduate/Equivalent required, Technical school/1 year college preferred

1-3 years related experience required, 3-5 years preferred

Core Work Schedule:

Tuesday through Saturday 2pm-10:30pm

Skills:

• Consistently demonstrates through conduct and communication the stability required to credibly and effectively assist patients.
• Demonstrates a strong base of knowledge in psychiatric and addiction treatment and administration.
• Demonstrates a strong understanding of health insurance and insurance industry nomenclature.
• Demonstrates a working knowledge of current and possible future policies, practices, trends and developments affecting the industry; knows the competition.
• Demonstrates ability to clearly and succinctly communicate in both written and verbal forms.
• Demonstrates an active desire to drive for results; steadfastly pushes self and others; consistently meets and/or exceeds goals.
• Skilled at quickly building rapport and developing relationships.
• Demonstrates a strong working knowledge of Microsoft Windows operating systems, MS Office software, and experience with CRM systems.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and
as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of
individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual
orientation), genetic information, national origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective
candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We
take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no
recruiter or employee will request financial or personal information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail,
Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449