New

FLOATER Customer Service Representative

TEKsystems
$19.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Wyoming
Jan 07, 2025
Description FLOATER CSR will work throughout the Battle Creek, Wyoming, Grand Rapids, (Kalamazoo + Lansing). This person's home base MUST be in Wyoming, just outside of Grand Rapids. Will be compensated for their mileage, outside of their standard commute to their home base. Hours are from 8:30am to 5pm, Monday through Thursday. There will be very limited OT and no weekends. Friday 8:30 am- 4:30pm. Will sit at the front desk, take inbound calls, greet guests, set patients up in room. Working with customers/ patients, Answering phones, Ability to handle stress and multi-tasking. Candidates will answer calls from primarily elderly individuals so they much be sympathetic and very patient. They will also assist walk-ins. Essential Job Duties: - Attendance and adhering to the punctuality and dependability policies are key. - Answer incoming calls, maintain open communication with patients, referral sources, corporate and branch offices in other territories. These calls can be transferred depending on where someone lives. That needs to be verified in the call. - Lightly scheduling and registering patients promptly and courteously while recording accurate and complete patient documentation for the data forms. - Will use and learn the W+F software. - Verify insurance info. - Process orders in the system and maintain a current status on orders to be processed. This is where the multi phone calls will go outbound to customers. - The process takes anywhere from 30-120 days. Updated - DRIVING REQUIREMENTS: Updated 11/11/24 -Individual must be insured on their vehicle -Minimum insurance coverage requirements are as follows: minimum required car insurance coverage in Michigan is 50/100/10, which means: -Bodily injury liability: $50,000 per person, $100,000 total per accident - Property damage liability: $10,000 per accident Additional Skills & Qualifications Must Haves: - Must be adaptable! Candidate will travel to different offices and will need to be able to adapt the the different structures and personalities of each - Must have good job tenure. The manager is a stickler about tenure. - Healthcare experience in some form of administration and dealing with patients face to face. Must be fast pace though and highly preferred, insurance verification - Excellent attitude given to the customers is a must with the patients. They need to feel taken care of. - Ability to handle the high volume of customer interaction along with the stress levels that come along with that. - Ability to diffuse tough situations. Pay and Benefits The pay range for this position is $19.00 - $22.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wyoming,MI. Application Deadline This position will be accepting applications until Jan 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.