Education Manager

F_TEP-Campus Employees

Temporary Employment

83057BR

Job Summary

The anticipated duration of this temporary assignment is approximately 4 months.

The UCSF Department of Otolaryngology-Head and Neck Surgery (ONHS) at the University of California, San Francisco is a recognized leader in clinical care, research, and education. The Department of ONHS consists of 9 clinical divisions performing ~83,000 procedures including General Otolaryngology; Pediatric Otolaryngology; Head & Neck Oncologic Surgery & Endocrine Surgery; Laryngology; Otology/Neurotology, & Skull Base Surgery; Rhinology & Sinus Surgery; Facial Plastics & Reconstructive Surgery; Sleep Surgery; and Audiology. Outpatient and inpatient clinical activities are performed across 7 sites across the SF Bay area - Mt. Zion, Mission Bay, Benioff Children's Hospital Oakland, Zuckerberg San Francisco General, San Francisco VA, Redwood Shores, and Berkeley Outpatient Clinic. The Department of OHNS also consists of 5 research laboratories with ~$11M in sponsored research revenue in FY24/FY25 - Coleman Memorial Laboratory, Speech Neuroscience Laboratory, Epstein Laboratories, Head & Neck Cancer Research, and Skull Base and Cerebrovascular Lab.

The department consists of approximately 50 faculty members and 105 non-faculty academic and staff employees, including postdocs, visiting scholars, clinical volunteers, emeritus faculty and staff volunteers, 25 residents & 4 fellows, with a total annual budget of ~$44 million. The department has experienced rapid growth and has increased faculty by >20% in the last year. Additional recruitment and lab expansions are planned over the next three years.

Key Responsibilities:

• Directly supervise the work of on-site program coordinators with responsibility for the quality and quantity of work. Monitors progress and ensures consistency across centers.

• Supervises administrative site coordinators to operationalize site recruitment, development, and implementation to ensure support and infrastructure is consistent and in compliance with program standards.

• Responsible for the daily oversight and supervision of the ACGME (Accreditation Council for Graduate Medical Education) accredited residency program in Otolaryngology - Head and Neck Surgery, as well as four fellowships in Laryngology, Facial Plastics & Reconstructive Surgery, Pediatrics, and Head & Neck Cancer.

• Ensures the continued growth of these programs in partnership with program directors, faculty, and GME (Graduate Medical Education) office in the School of Medicine to ensure compliance with University policies and procedures, compliance with the ACGME, and any other certifying bodies (Board of Otolaryngology - Head and Neck Surgery, American Head and Neck Society).

• Ensure that new program offerings have essential components required for Continuing Education credit.

• Leads program pilots to ensure programs are fully functional in accordance with school term schedules.

• Works with faculty to conceptualize and develop workplace learning experiences for learners and implements systems to evaluate site-based learning experiences.

• Manages a health professions education program through organizing and delegating to the team to design, conduct, and evaluate teaching and learning activities, scheduling, core competencies, assessment, and evaluations.

• Plans and leads the implementation of program improvements, where operational or program results can affect overall organization-wide performance and reputation.

• Supervises and oversees all programmatic areas within Otolaryngology, including medical student education, ACGME residencies, fellowships, non-ACGME programs, visiting professors and scholars, summer interns/volunteers/affiliates, GME observerships, and all educational programs for Otolaryngology.

• Monitors, tracks, and communicates with faculty and learners, coordinates recruitment of faculty, and integrates learners into program sites.

• Oversees continuous process improvement at all sites.

• Acts on behalf of and makes decisions within the prescribed limits of authority of the Chief Administrative Officer.

• Troubleshoots and resolves access issues across multiple systems (e.g., E*Value, APEX, or other clinical systems, door access) for all department learners.

• Supports students and faculty to operationalize site recruitment, development, and implementation.

• Serves as the first point of contact for learners and faculty regarding questions, concerns, access, scheduling changes, infrastructure needs, and placement problems.

• Works with the Medical Board of California, UCSF Human Resources, UCSF Medical Staff Credentialing, and the ISSO to resolve medical licensing and visa issues for incoming learners (residents, fellows, and other scholars).

• Possesses advanced knowledge of ACGME and/or GME policies (as well as other accrediting bodies) and works with trainees and program leadership to meet deadlines for annual, biannual, and monthly paperwork submission.

• Serves as a subject matter expert for all visa questions and operational policies.

• Participates in the selection, development, and evaluation of staff to ensure efficient operations.
  
  The final salary and offer components are subject to additional approvals based on UC policy.

  To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

  Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:

  https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Working knowledge of assigned program requirements and curriculum.

• Working knowledge of department, organization, HR, and university policies and processes.

• Working knowledge of relevant industry federal, state, and local laws and regulations.

• Familiarity with national accrediting organizations and state and federal licensing and regulatory offices.

• Proficient in training and guiding employees on site-specific administrative and operational processes.

• Ability to motivate and inspire staff to improve center services.

• Proficient in prioritizing effectively to meet deadlines in a complex, challenging environment.

• Ability to organize assigned staff and unit operations efficiently and effectively.

• Effective communication skills with peers, learners, faculty, and other education program coordinators/managers.

• Verbal and written communication skills to convey operational and learning concepts, actively listen, persuade, advise, and counsel.

• Ability to solve problems and suggest solutions through a critical thinking process.

• Working knowledge of educational software and technologies to support a wide range of teaching and learning goals.

• Ability to recruit faculty and integrate learners through high-level planning and coordination skills.

• Minimum of 3 years of related experience.

• Minimum of 1 year of lead, supervisory, or managerial experience.

• Bachelor's degree in a related area and/or equivalent experience/training.

Preferred Qualifications

• Working knowledge of ACGME residencies, fellowships, and non-ACGME programs, including GME observerships and summer interns/volunteers/affiliates experience.

• Master's degree in a related area preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004387 HEALTH PROFNS EDUC SUPV 1

Job Category

Administrative Support, Temporary Employment

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

Mount Zion (SF)

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F (40 hours)