Client Experience Officer Atlanta

BankTalent HQ
Commensurate with education and experience.
United States, Georgia, Atlanta
Jan 01, 2025
At Southern First, we believe banking is about people, and we're making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include serving others, cherishing our family culture, competing with a passion for winning, celebrating our victories, and enjoying the journey along the way. Every day, our team proudly carries out our mission of impacting lives in the communities we serve. Headquartered in beautiful Greenville, SC, Southern First is locally owned and growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever. If you are passionate about impacting lives in our community and building long-lasting client relationships, we'd love for you to join our team. Our purpose is to enable dreams, earn trust, and exceed expectations. POSITION SUMMARY Responsible for expanding as well as developing new client relationships. Cross selling bank products and services and providing quality client service. ESSENTIAL RESPONSIBILITIES Work closely with the Relationship Team to handle any client retail deposit needs. Work closely with Team Leader on outside business development calls. Grow the deposit base by expanding existing relationships and winning new clients. Cross-sell the bank's services and products by developing and maintaining a strong working knowledge of all relevant Bank products and services to include cash management, remote deposit, ACH and wires and lockbox services. Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws. Research and answer client inquiries; discuss products and rates. Research and verify account information and resolve problems for clients, as necessary. Safe deposit box services. Required to support the office with Client Services Support functions like account opening, responding to clients and providing leadership to the team. Complete other duties as assigned. ADDITIONAL RESPONSIBILITIES OR DETAILS May be required to represent the Bank in the local business community. May have lending authority. Authority figure and liaison between the office and upper management for Bank locations with no executive management present. ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE High school diploma or equivalent preferred. Five years banking experience, preferably in Client Services or related area. Must have skill sets for identifying client needs and determine suitable Bank products, organizational skills, and computer skills. Basic management skills and ability to write and conduct an objective employee performance review. Exceptional interpersonal communication skills to represent the Bank in a positive way in dealing with clients and other team members. Working knowledge of Microsoft Word and Excel. Extensive knowledge of retail banking rules, regulations, policies, and procedures The ability to adjust to rapid change and willingness to be a team player. Maintain regular, consistent, and professional attendance, punctuality, and personal appearance. Successful completion of compliance training deemed necessary by the Bank. WORK CONDITIONS This position must be able to sit for long periods of time as position involves large amount of time spent at desk and computer. Some local and non-local travel required. This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)