Senior Business Intelligence Analyst

Recorded Future
United States, Massachusetts, Boston
Dec 30, 2024
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company! We're looking for a Business Intelligence Analyst to join our Product Insights team and play a pivotal role in shaping customer success. In this role, you'll deliver actionable analysis that drives engagement, reduces churn, and directly impacts revenue growth. You'll partner with Customer Success leadership globally to analyze trends, optimize customer health scores, and deliver quarterly churn presentations with insights that inform strategy and highlight opportunities for prevention and growth. What You'll Do As Business Intelligence Analyst: Partner with Customer Success leadership to analyze trends, optimize customer health scores, and identify opportunities that improve client engagement. Own and refine customer health score logic to ensure alignment with evolving business priorities. Deliver quarterly churn presentations and reporting, uncovering insights that inform strategy and highlight opportunities for prevention and growth. Develop and maintain clean, organized dashboards and reports using tools like DOMO and Excel to provide clarity and actionable data. Collaborate cross-functionally to anticipate data needs and deliver insights that enable smarter, faster decisions. What You'll Bring As The Business Intelligence Analyst: Analytical Expertise: Proven ability to analyze complex data, identify trends, and translate findings into meaningful actions. Technical Proficiency: Experience with BI tools (e.g., DOMO, Tableau) and Excel for building dashboards and reports. Strategic Communication: Ability to clearly present data-driven insights to technical and non-technical stakeholders. Customer Health Score Management: Experience managing scoring frameworks and aligning metrics with business priorities. Ownership & Accountability: A self-starter mindset with a focus on delivering high-quality work on time. Why should you join Recorded Future? Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence Instagram&Twitter: What's happening at Recorded Future The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline: History of Recorded Future Recognition: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.