CTD Temporary Summer Front of House (FOH)

CTD Temporary Summer Front of House (FOH)

CTD Academic Summer Camp at Northwestern University

Front of House (FOH) staff serve as the first point of contact for all families, students and staff for the student residence halls. From the front desk of their assigned building, FOH staff provide information, answer the phone, and facilitate communication between the Academic Office and the Residential Offices. They act as role models for students by upholding the CTD Honor Code. FOH staff complete other duties as reasonably assigned by Residential Director and Program Coordinator staff.

Employment Dates and Salary

Training: June 25 & June 26, 2025

Full-time work: June 25 - August 8, 2025; first shift is Sunday, June 29

Hours: two shifts available: 7:00 am - 2:00 pm or 2:00 pm - 9:00 pm, Sunday - Friday; commitment for full set of working dates preferred; one half-hour unpaid break required

Compensation: $17.00 per hour; 37.5 hours per week max

Qualifications

• Rising high school senior required; current or past enrollment in an undergraduate degree program preferred.

• Experience working with students in an educational setting preferred.

• Customer/client service experience required.

• A demonstrated interest in the academic, social, and emotional growth of students is required.

• Strong work ethic, commitment to teamwork, professional, positive and flexible attitude required.

• Must be able to traverse distances of at least one mile with or without accommodation.

• Must be able to lift and/or maneuver at least 40lbs.

General Responsibilities

• Learn, uphold, and implement CTD policies and procedures, including the CTD Honor Code.

• Maintain CTD's standard of supervision at all times.

• Daily maintenance of all front desk operations, including answering duty phone, message taking and delivery, documentation of visitors, greeting all clients who enter the building, positive communication with all internal and external stakeholders.

• Support student engagement in afternoon activities, including student supervision at the desk.

• Promote community among students and staff that is inclusive, positive, safe, and fun.

• Communicate with parents and guardians using best practices in customer service.

• Clearly and expediently communicate student needs with appropriate CTD support staff.

• Assume other responsibilities as reasonably requested by CTD directors and administrators.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.