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Optimization Services Manager

Atlas Copco North America LLC
paid time off, 401(k)
United States, Michigan, Auburn Hills
Jan 12, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

At Atlas Copco, we don't just value the work you do; we value who you are. We're a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we're looking for dynamic individuals who want to be part of that journey.

Technology and innovation are at the core of modern society. Imagine using your expertise to shape the future in which you want to live? If you are you an innovative leader who thrives on continuous improvement, working with next-gen technologies, industry leading customers, and driving highly functional teams, then we could be a perfect match.

The Optimization Services Manager will play a critical role in the customer's innovation and transformation journey. We aim to create and protect customer value by delivering unique tightening optimization services and solutions both on-site in factory production and in the laboratory environment.

Who Thrives Here?

We value people who bring a unique blend of skills, passion, and personality. At Atlas Copco, we look for individuals who embody qualities like dedication, creativity, curiosity, and a drive to excel. The people who thrive here share a commitment to growth and innovation. If you're ready to make an impact and share these qualities, you could be the perfect fit for our team!

  • Hard-Working: You give it your all, bringing dedication and focus to every task.
  • Creative: You think outside the box, finding innovative solutions to challenges.
  • Smart: You bring insight, knowledge, and sharp thinking to the work you do.
  • Curious & Inquisitive: You love learning, exploring new ideas, and always ask "what if."
  • Self-Starter: You take initiative and drive projects forward without waiting for direction.
  • Consultative: You approach challenges with a collaborative, customer-focused mindset.
  • Winning Spirit: You have a "will to win" and a drive to exceed expectations.
  • Growth-Minded: You embrace change and seek continuous growth for yourself and your team.
  • Desire to Be Great: You are motivated by a passion to excel, bringing your best to every day.

We believe in challenging the status quo, always looking for a better way. With us, you have the authority to act and many opportunities to create lasting results.

If these qualities describe you, we have an exciting opportunity to join our organization as a Optimization Services Manager , working with our motor vehicle and general industry customers!

Are you our next Optimization Services Manager?

Reporting directly to the Vice President of Strategic Initiatives - Service, this role will be instrumental in strengthening our Optimization Services market position within our customer base.

Here's how you'll make an impact:

  • Develop and execute an annual business plan focused on growth by increasing customers, sales of optimization services, and Data Driven Services solutions.
  • Lead our strategy to communicate our value to the customer and drive actions needed to support renewals, negotiations, and price optimization.
  • Create and protect customer value through process optimization, joint analysis, and external training, while motivating and inspiring sales teams to actively promote Optimization services.
  • Maintain expert status in all technical aspects of optimization service products and assist Sales in becoming product experts, working closely with them to ensure we become the industry leader in selling and creating value with Optimization services.
  • Collaborate with the product company, refining optimization service products and solutions, driving strategic goals with individual creativity.
  • Inspire, lead, and coach a team of tightening service professionals in the field and lab environments fostering a collaborative environment where innovative ideas and problem-solving are celebrated.
  • Use the Atlas Copco Strategic Partnership Sales strategy to build value-based marketing material so that we meet the Industry 4.0 vision of our customers with our optimization service solutions.
  • Effectively communicate with all levels of customers, have great customer management skills, and a willingness and desire to reach the appropriate customer levels to ensure success.
  • Understand competitive service offering to identify our unique selling points and to create return on investment justification when selling against them.
  • Oversee optimization service agreements ensuring contract deliverables are achieved, continuous improvement of customer maintenance, production, and quality is realized, cost savings/avoidances are quantified, and track and manage internal and customer KPIs, resolving any performance obstacles.
  • Prepare and present justifications for optimization contract services illustrating return on investment, cost savings and avoidance, and payback period to various stakeholders.

To Succeed, You Will Need:

  • Education: Bachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related field.
  • Core Competency: Strong skills in budget management, KPI achievement, and process optimization.
  • Technical aptitude: Experience with manufacturing future technologies and IT technologies is a plus.
  • Travel-ready: Regular travel as needed for customer visits and sales engagement (estimated 25%).
  • Presentation skills: Expert-level presentation skills and high comfort level in front of a camera while producing video training content for internal and external use.
  • Proven track record: Ability to develop functional teams while creating and protecting value to customers.
  • Computer skills: Maintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint).

In Return, We Offer you:

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:

  • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
  • Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
  • Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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