Account Director
 JLL | |
 United States, Arizona, Tempe | |
 Dec 19, 2024 | |
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The Account Director is accountable forEnsure a safe and productive work environment for all building occupants and stakeholders.Administer and manage Environment, Health & Safety activities in the Fabs with Hazardous Occupancy operations including: Hazardous Waste Regulations & Toxic Gas Ordinance
Delivery of exceptional Facility Management Services; operational, engineering, maintenance & projects Administration and adherence to the Facility Management Contract Terms, Conditions and Scope of Work Financial Management; Development/management of P&L and Operating Budget Employ the highest ethical behavior and ensure the same across the Account team The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds and manages financial plans, striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. Primary Responsibilities Delivery of Client Satisfaction Ensure full and exceptional delivery of Contract Scope of Work Recognize and drive opportunities for Account growth Direct the Account team, and leverage experts within the broader Firm, to ensure exceptional results are delivered to the client, exceeding key performance indicators Proactively solicit and respond to Client feedback Establish and maintain effective and favorable relationships with customers and stakeholders and gain trusted advisor status Build and Manage a High Performing and Diverse Team Foster close and positive collaboration across the team to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attain established goals and initiatives for the Account and the Firm. Foster a sense of inclusion across the team and foster a culture where all team members feel they have an opportunity to input and are heard Ensure the best qualified candidate is hired for all roles Thoroughly and critically assesses direct reports (and directs directs). Swiftly address performance issues Build actionable and measurable career development plans. Establish and communicate clearly on Account and Client goals and objectives Advance the firm's diversity and inclusion priorities by focusing on talent moves, i.e., hiring, rotation and promotion Provide point in time coaching to elevate performance Achieve Financial Results Develop and manage the Account P&L and Operating Budget Establish and adhere to recurring financial forecasting exercises Establish positive and close partnership with Financial team Mitigate risk for the organization by:Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirements Ensuring A/R is maintained below 60 days payable Contribute to the Growth of the Company Identify and implement best practices and innovations, expose the Client to the depth of JLL Identify opportunities both on Account and within professional network to grow the business Produce and present an annual Account Plan, key objectives; client satisfaction results; summary of value-add activities; and outlines growth/expansion opportunities to achieve. Education 5+ Years experience in overseeing/managing operations, maintenance and projects and teams working in a semiconductor/microchip R&D environment Bachelor's Degree in a related field; Facility Management, Building Operations/Maintenance, Engineering, Semiconductor/Microchip R&D Knowledge, Skills and Abilities Experience in leading Facility Management Services to a critical work environment Exceptional verbal and written communication Strong organizational and time management Strong experience in (Microsoft office, Excel, Teams, Power Point, Work Orders, Building Automation, Electrical, Plumbing, HVAC, Critical System Processes, Ultra-Pure Water) Ability to execute against the vision and strategy Measure the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail Uses rigor and logic to solve difficult problems with effective solutions. Identifies issues before they become problems Understand the fundamentals of the outsourcing business and the real estate industry Knows how to navigate the organization to identify experts in our products and services Personal characteristics The successful candidate will be results driven, execute an account plan to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors: People leadership Confidence in leadership ability and ability to lead independently | |