University Program Associate

The Office of the Provost and the Division of Academic Affairs provides leadership in developing and maintaining quality academic programs and support services that contribute to the achievement of the university's mission. ECSU strives to be recognized as a student-centered university with emphasis on excellence in teaching and learning, for its excellence in scholarly activities, and for its outstanding service and engagement with local, regional, national and global communities.

The University Program Associate provides technical support and project management within the Division of Academic Affairs. The position works with a range of stakeholders including faculty , staff, students, civic and community partners, alumni and institutional leaders. This position completes seminal tasks that will shape the future of Elizabeth City State University including: manage program-based processes to increase the engagement of students and faculty; design and implement project protocols, templates, and procedures; assist with the collection, analysis and display of data in charts, tables or other formats; prepare abstract, research reports, funding proposals, operations and procedure manuals, and other written material and documentation, manage databases used for monitoring and tracking program accomplishments and outcomes; manage and develop program based processes that will promote the economic, social and environmental progress of Northeastern North Carolina; and supervise departmental marking and registrations efforts.

Knowledge - Program and Organization: Knowledge of policies, procedures, and precedents affecting program areas Ability to analyze and explain how policies and procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.

Program Administration: Ability to administer an aspect of a program or functional area. Ability to make recommendations of program expectations and direction. Ability to identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations. Ability to track and monitor program outcomes. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop internal processes and prioritize workload. Ability to generate reports with varying standards of application. ability to reconcile and manage accounting records of moderate variety and complexity, including the preparation of financial statements and reports.

Customer Service: Ability to explain the application policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned areas and problem resolution with clients. Knowledge of the value of program services to the client and how to deliver those services.

Communication - Verbal/Written: Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group.

Information/Records Administration: Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports. Ability to determine sources and gather information, via interviews, surveys and other methods, to complete in assigned program areas. Ability to research, compile, explain, and present data. Ability to clarify the rationale for the information/records management policy and practices. Ability to train on how to use software, databases and other related forms and tools.

Leadership:Ability to lead or supervise lower-level staff in performance of program activities and/or functions. Ability to mentor and assist others. Ability to train individuals and groups in area of expertise.

Monday - Friday

* Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.

* If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers.

This position is Subject to the State Human Resources Act.

If there are no applicants in the pool who meet the competency level (knowledge, skills and abilities) required for the position, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E-Verify participant.