Bodily Injury Associate Vice President (Primarily Office)

American Family Insurance Agency Staff
paid time off, paid holidays, 401(k)
United States, Colorado, Denver
Dec 17, 2024
At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance. This leadership role is accountable for designing and executing claim strategy for the 3rd party Bodily Injury claim operation. Engineers the claims product to enhance performance across loss costs, expense, and customer experience. The position is also responsible for managing a BI claims operation of over 250 employees to realize strategy while fostering high employee productivity and engagement. The ideal candidate will have strong leadership experiences as well as strong technical skills in BI; including litigation and the legal process. You will report to the Auto Claims Vice President. In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office location(s): Madison, WI; Phoenix, AZ; Denver, CO; Eden Prairie, MN; Atlanta, GA. Position Compensation Range: $169,000-$288,000 /year. Compensation may vary based on the job level and geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development. Leads with influence and expertise. Actively contributes to and holds a leadership role within the Bodily Injury department, Auto division, and overall Claims organization leadership teams. Communicates and supports organization mission, vision, values, policies, and practices. Directs and coordinates all claims office operations to provide a common, consistent claim handling approach. Ensures strategy execution to identified goals and objectives. Leverage best practices and shared services across the functional and operational departments in support of product initiatives and to impact financial results. Identifies and assesses compliance risks, communicates to Claims VP and develops processes to mitigate identified risks. Directs the management of any vendor contracts, activities, and performance. Directs the line of business analysis of operating and financial data and proactively identifies emerging trends within the results. Directs the development of gap analysis to review actual results compared against profit and growth plan. Approves initiatives and changes to line of business performance to close gaps. Facilitates the partnerships with strategic business unit members to develop and recommend strategies to address performance gaps based on desired strategic direction of the product line and competitive marketplace issues. Provides input into national product strategies to help drive sustained profitable growth. Identifies the key focus for the long- and short-term direction of the line of business and cross-divisional goals that support that direction taking into consideration competitor information, regulatory and legal environments, claim handling trends, marketing trend. Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service. Demonstrated ability to effectively manage claim operations and service delivery Fundamental knowledge of the insurance industry and claim environment. Knowledge of the company's business practices and direction as well as familiarity with the company's policies and resources. Demonstrated management or leadership experience in area(s) of accountability. Demonstrated effective leadership skills. Extensive knowledge and understanding of claims concepts and strategies. Licenses Not applicable. Travel Requirements Up to 25%. *Catastrophe travel up to 75%. #LI-Onsite The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I. Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply! We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-JM1