Customer Care Specialist

Job Overview:

The Linde Gases US division of Linde, Inc. is currently seeking Customer Care Associate in Tonawanda, NY.

The Customer Care Specialist answers inbound calls on several different 800 phone numbers, enters orders for bulk industrial gases and facilitates customer requests. Answers chat and email inquiries from Customers. When not taking inbound calls, the Customer Service Specialist makes outbound calls to existing customers for tank gauge readings. The Customer Care Specialist negotiates order windows and interfaces with Logistics Planner to ensure economic and reliable deliveries to Linde customers.

Primary Responsibilities:

• Excellent communication skills with internal and external customers.
• Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.
• Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.
• Perform general administrative tasks i.e. coordinate meetings, expedite customer orders, data entry, prepare correspondence, process and resolve customer accounting issues.
• Working knowledge of JDE and Field Centrix Systems.
• Expert Knowledge- Microsoft Office Suite, Word, PowerPoint, and Excel
• Ability to work in a team environment.
• Practice defensive driving techniques.

Qualifications:

• Requires a minimum of 2-year college degree.
• Prior Customer Service experience, ideally in a high call volume capacity is preferred.

About Linde:

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

• We offer a comprehensive competitive benefits package including paid holidays and vacation, health, dental, disability, life insurance, 401(k) (with matching), and pension benefits.
• At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted.

Pay commensurate with experience. Pay range: $38,325 - $56,210.