Relief Receptionist (On Call) - Behavioral Health 103

TELECARE CORPORATION

RECEPTIONIST/TYPIST/RELIEF RECEPTIONIST

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

As part of the Telecare family, Villa Fairmont is licensed as a 99-bed Mental Health Rehabilitation Center. It serves adults who have a history of serious and persistent mental illness with repeated hospitalizations.

Shifts Available:

On Call; AM 7:00am - 3:30pm; Days vary as needed

Expected starting wage range is $21.00 Hourly

STATEMENT OF PURPOSE

We exist to help people with mental impairments realize their full potential.

POSITION OBJECTIVE

The Receptionist Typist operates the phone console, performs routine personnel procedures and provides direction to program visitors.

QUALIFICATIONS

One (1) year of experience as a receptionist is preferred. A High School diploma or a G.E.D. equivalent is required. Courses in typing, word processing and general office procedures are preferred. Necessary skills include the ability to type 50 WPM and knowledge of general office duties. Excellent public relations skills and communication skills are essential. The ability to read, write and speak English is crucial, as is the willingness to work with disabled adults. Applicant must be finger printed and receive clearance from Criminal Justice Department.

KEY RESULT AREAS

MISSION, VALUES AND BELIEFS

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with residents, the public and other staff members.

QUALITY AND QUANTITY OF WORK

• Performs tasks correctly and according to policies and procedures.
• Performs the following receptionist duties:

1. Operates the phone console by answering incoming calls, determining the need of the caller and relaying the call.
2. Greets visitors, ascertaining their needs and providing direction as needed.
3. Serves as the central communication post during fire and disaster emergencies.
4. Issues badges and keys to case workers, attorneys, case managers and other visitors as appropriate, as assigned.
5. Notifies the appropriate staff of the arrival of individuals to be admitted.
6. Uses telephone etiquette at all times.

• Performs the following clerical duties:

1. Receives the incoming mail; stamps, sorts and distributes.
2. Processes vending machine reimbursements, as directed.
3. Maintains a memo log and assigns memo numbers.
4. Typing as directed.
5. Maintains the copy machine paper supply, as directed.

• Performs the following personnel duties:

1. Distributes paychecks and memos.
2. Provides job applicants with information concerning openings and on the completion of the application.
3. Logs in all applications, as directed.

TEAM MEMBER PARTICIPATION

• Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.

JUDGMENT, DECISION MAKING AND INITIATIVE

• Demonstrates knowledge and proper use of equipment and supplies.

RELATIONSHIPS WITH OTHERS

• Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to coworkers with concern and promotes group morale.

QUALITY IMPROVEMENT

• Continually focuses on assigned tasks and seeks and implements improvements as necessary.
• Understands and demonstrates the safety program in all activities.
• Practices universal precautions at all times.

CUSTOMER AND COMMUNITY RELATIONS

• Demonstrates a knowledge of Telecare's customers including clients/residents, families and governmental agencies in all interactions and conduct.
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.

PLANNING AND TIME UTILIZATION

• Completes and follows through with tasks and assignments, meeting expected deadlines.

ATTENDANCE AND RELIABILITY

• Understands and demonstrates knowledge of all policies associated with attendance.

PROFESSIONAL DEVELOPMENT

• Attends all assigned inservice education classes.
• Always dresses appropriately and professionally.

PHYSICAL REQUIREMENTS

Rare 1-5%

Occasional 6-33%

Frequent 34-65%

Continuous 66-100%

• Possesses the physical requirements needed to perform job duties. In an eight (8) hour work day this includes the following:
• Continuous sitting 6 to 8 hours per day.
• Occasional standing 1 to 3 hours per day.
• Occasional bending, stooping, twisting, turning, and squatting 1 to 4 hours per day.
• Rarely pushing up to 20 pounds a maximum distance of 15 feet.
• Rarely pulling up to 5 pounds (files and resources from drawers and shelves).
• Rarely lifting from the floor to overhead, or floor to waist.
• Rarely carrying up to 10 pounds.
• Rarely required to perform overhead reaching (retrieving manuals, files, etc.).
• The small motor and hand skills necessary to perform writing tasks.
• Normal or corrected near and far vision, in addition to non-inhibiting color vision.
• Continuous reading 6 to 8 hours per day.
• Normal or corrected hearing.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

EOE AA M/F/V/Disability