Customer Account Representative - Trades
 Georgia Pacific | |
life insurance, parental leave
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 United States, Georgia, Atlanta | |
| 133 Peachtree Street Northeast (Show on map) | |
 Dec 12, 2024 | |
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Your Job
Georgia-Pacific is looking for a Customer Account Representative to be part of the Packaging and Cellulose Supply Chain team. The role involves managing customer accounts for GP Containerboard Trade and overseeing supply chain for GP Mailers Facilities. This includes monitoring orders to ensure they meet customer delivery requirements and coordinating monthly purchases and sales reconciliation with trade partners. The position requires interaction with external customers, the GP supply chain team, and other internal groups to develop and implement solutions for service improvement and cost optimization. This is a hybrid position based out of GP Center in Atlanta, GA. What You Will Do * Build and maintain strong relationships with internal and external customers to address their needs, understand trends, and serve as the main point of contact for all supply chain activities. * Utilize economic thinking to perform business analysis, identifying problems and opportunities, and proposing solutions for the containerboard trading function. * Enter and manage customer purchase orders in the order management system, ensuring smooth movement between production mills, box plants, and warehouses. * Schedule customer order production across the mill network, considering lead times, production and transportation costs, and delivery dates. * Optimize inventory levels at Georgia-Pacific corrugated facilities and warehouses through demand and supply analysis. * Communicate effectively with customers to handle orders, cancellations, and inquiries, updating them on any changes or delays. * Collaborate with the Trades Manager and cross-functional teams to develop and implement service and cost optimization plans. * Approach customer account issues with an entrepreneurial mindset, identifying root causes, proposing solutions, and resolving issues promptly. * Ensure accurate and timely trade-balance reporting to assist in planning monthly supply to GP plants. Who You Are (Basic Qualifications) * Bachelor's degree or at least 2 years of experience in a Customer Account Representative or equivalent role (experience may substitute for a degree). * Proficient in Microsoft Office Suite, with skills in Excel (including pivot tables and VLOOKUP), Word, and PowerPoint. * Experience in account management or sales support, including areas such as inventory, logistics, planning, or scheduling. * Experience with order entry, ERP systems, and/or billing processes. What Will Put You Ahead * Experience in customer account management or supply chain within a manufacturing company. * At least 2 years of experience in finance, customer service, sourcing, or a related supply chain role. * Familiarity with order management, fulfillment, or inventory programs such as Infor, Honeywell, or SAP Ariba. * Basic knowledge of accounting principles. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf | |