Sales Support Representative

The Sales Support Representative provides customer support by assisting with sales procedures. They help with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts

Knowledgeable in processing of "on behalf of" orders, quotes
• Knowledgeable and effective when assisting dealers/distributors with entry methods and special pricing.
• Understands the customer service process, warranties and processing of field service orders.
• Knowledgeable of order the order flow process: from customer through manufacturing to shipping
• Ability to manage all types of order change requests and communicate order change costs to the customer.

• Strong communication skills (written and verbal)
• Self-motivated and self-directed, demonstrating a reliable work ethic
• Very organized and able to multi-task

• Proven work experience
• Ability to learn all aspects of Marvin products and services.
• Available to work 8am-5pm and 9am-6pm
• Excellent computer and math skills

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.