University Program Associate

Primary Purpose of the Organizational Unit:

The Bronco One Stop is a centralized space for students to access common student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Primary Purpose of the Position:

The Bronco One Stop University Program Associate will serve as a Subject Matter Expert providing start-to-finish One-Stop services to students and families. From first contact, they triage student needs and assess their challenges, then offer specialized support for simple and complex issues using sound judgment and discretion. One-stop Subject Matter Experts are cross-trained to assist all undergraduate and graduate students with academic support, academic records, financial aid, enrollment, billing and payments, registration, and record-related questions through the student lifecycle lens. Investigate, problem-solve, and resolve questions and issues from prospective, current, and alumni on a wide variety of topics, ranging from general inquiries about academic programs to specific knowledge about student processes and procedures. Utilize software, electronic, and paper resources to retrieve information needed to respond to student questions. Ensure that information and concerns are accounted for using established procedures and handled with the highest level of customer service, integrity, and confidentiality.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Ability to work a flexible schedule, including occasional evenings and weekends if necessary. Ability to communicate effectively in oral and written form.
Ability to work independently and collaboratively with other offices.
Ability to assess and find solutions to complicated admissions, financial aid, billing, academic records, registration, academic resources, and student support services issues.
Ability to multi-task, follow through on assigned projects, and work in a fast-paced environment and as a team member.
Must have interpersonal skills to work with a diverse staff and student body.

Two or more years experience working in a University setting.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.