Manager-Health Plan Place

Now hiring a Manager-Health Plan Place

Health Plan Place is a sales and service center for Presbyterian Health Plan members, providing comfort, wellness and community as benefits of this curated space. The HPP is open to all PHP members and community members, but the environment and services will be primarily centered around a 65+ customer base. The purpose of this position is to manage programming and facility use in the Health Plan Place, to ensure that the customers' experience is meaningful, informative, supportive, and that all in-center encounters result in high customer satisfaction. The manager is responsible for creating, maintaining, and growing community resource relationships in partnership with Center Director and Community Health. Using population health data, the Manager will develop fitness and wellness classes and offerings to reflect the needs of our at-risk population. The Manager will provide proactive outreach, coordination, and scheduling (including transportation) of members for the above programming. The Manager will exemplify the high standards set by Center Director for team by fostering an environment of psychological safety, cultural literacy, and promoting dignity in every interaction. Manager will assist in opening and closing the store, at times being the main leader if the Center Director is out.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: Yes
• Job is based Rev Hugh Cooper Admin Center
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• Bachelors degree in a related field.
• Business Administration or Healthcare Administration preferred.
• 3+ years of in social work, community health, health plan, or retail management experience.
• Experience managing a diverse team is ideal
• Experience in insurance industry, physicians office, hospital, or other position in health care industry preferred

• Act as primary liaison between the Health Plan place and Community Health to ensure that HPP receives education, updates, policy changes, invitations, and resource lists that CHWs would have
• Partner with Medicare Advantage Clinic Care Manager(s) to perform bi-directional warm handoffs, and facilitate non-clinical resource connections for identified SDOH gaps
• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs. *Using population health data, the Manager will develop fitness and wellness classes and offerings to reflect the needs of our at-risk population.
• The Manager will provide proactive outreach, coordination, and scheduling (including transportation) of members for the above programming.
• Develop and execute tactical marketing plans to generate class participation within set budget.
• Manage contracted instructors and lecturers to meet or exceed performance goals related to customer satisfaction and class attendance
• Develop concepts and ideas to incent participation (e.g., open houses, member engagement programs, etc.); execute or coordinate/integrate with other areas
• Ensure appropriate Health Plan Place procedures and processes are followed, tools are available and store appearance reflects Presbyterian Health Plan standards
• Manage member and non-member escalations
• Manage executing health fairs and other center events.
• Perform Center opening and closing activities as necessary.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.