Operations Research Lead - Paralegal

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Job Accountabilities

* Provide work direction to the operating unit in daily activities, while helping to maintain an efficient operating team. Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing unit at meetings.
* Responsible for providing correct legal direction according to state(s) statutes and/or current policies and procedures when resolving processing situations and override policy when necessary to ensure customer satisfaction while still mitigating legal risk to the company.
* Serve as a subject matter expert on Legal Documentation for multiple states.
* Demonstrate ability to quickly change one's approach to a situation and adjust to constraints or multiple demands. Ability to incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures. Possess the aptitude to learn and navigate comfortably in an ever-changing technical systems environment.
* Analyze and resolve issues of a more complex or legal nature by utilizing advanced problem-solving skills and information from multiple sources. Research and provide solutions.

* Monitor daily production ensuring staff is at the right place at the right time to meet overall daily service level goals.

* Communicate solutions and coordinate with other internal departments to ensure all avenues of research are covered.

* Communicate with government agencies and outside counsel when necessary.

* Keep SOP updated for procedural changes or updates, including all legal amendments and changes that affect the daily processing within the Research department.

Required Work Experience:

Operations or office experience providing work direction and leadership

3-5 years of experience

Paralegal experience in multi-state business model

0-2 years of experience

Preferred Work Experience:

Operations or office experience providing work direction and leadership

6-8 years of experience

Paralegal experience in multi-state business model

3-5 years of experience

Required Education:

Associate's Degree or equivalent combination of education and experience

Licenses and certifications-Required.

Paralegal Certifications

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.