Vice President Finance Operations - Behavioral Health 901

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

The Vice President - Financial Operations is a key leader that supports the organization's financial health by managing day-to-day financial processes and operational efficiency. They are responsible for managing Telecare's financial systems, ensuring accuracy in financial reporting, and optimizing internal controls within each region and program.

The Vice President - Financial Operations must be an operations-oriented, hands-on leader who can oversee the tools, systems, metrics, and processes to help the company scale for the future and foster a culture of transparency and accountability for driving profitable growth, while ensuring that finance is seen as a value-added business partner. The Vice President - Financial Operations oversees the day-to-day financial activities of all programs and provides actionable insights at both the enterprise level and on a regional and program level. This position requires working closely with multiple business partners including the program and regional operating personnel and corporate leaders. The position will ensure a priority of the financial operations department is to effectively communicate and educate to build business acumen in our field operations. Understanding the financial drivers and risks and communicating those to partner with operations leadership on implementing solutions, is key to the success of this role. The incumbent will focus on executing tactical strategies to improve operational results through financial insights and analyses. The incumbent should have a proven track record of optimizing processes and performance.

Full Time; DAYS 8:00 am - 5:00 pm; Monday - Friday

Expected starting wage range is $203,934.37 to $251,978.83. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the Vice President - Financial Operations is an individual who is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a strong understanding of, and ability to support the organization in delivering operational excellence. We define operational excellence in 4 key areas:

- Clinical Quality Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care, and respond to the needs of our clients reduces the number of adverse events within the programs.

- Workforce Engagement. Having a workforce that is highly engaged translates into the quality of care Telecare is able to provide its clients. Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success.

- Customer Satisfaction. Our customers are important. The Vice President - Financial Operations needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to both delivering high-quality care and fiscal responsibility.

- Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone who has a high level of self-awareness, seeks and integrates feedback from others, and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations, and are able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong financial acumen to this role and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values, to drive both clinical and financial results.

QUALIFICATIONS

Required:

* Minimum of ten (10) years of experience in financial operations in a multi-facility healthcare environment

* Experience working cross-functionally in a leadership role, including mentoring, coaching, conflict resolution, and ability to influence and engage others in a matrix environment

* Prior experience with advanced financial management tools

* Bachelor's degree in business or finance/accounting or relevant field

* Exceptional communication skills (written, oral, interpersonal) and previous experience working with and presenting to diverse audiences

* Demonstrated proficiency in internal controls, budgeting, financial analysis and operating efficiencies

* Results-oriented with excellent judgment and creative problem-solving skills

* All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at the time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:

* MBA or other relevant advanced degree

* Knowledge of GAAP

* Certifications in accounting, finance, internal audit (CPA, CFA, CIA, CMA) and/or project management (PMP, CAPM, CSM)

SKILLS

* Ability to plan, direct, support, and supervise operational and financial reporting functions

* Superior analytic and critical thinking skills with an ability to propose creative solutions to operational dilemmas

* Challenges the status quo to help the organization be responsive to its stakeholders

* Ability to coach and develop others in both technical and relationship building skills

* Superior verbal, written, and oral communication and facilitation skills, and ability to collaborate effectively with internal and external key stakeholders

* Strong influencing/persuasion skills used to gain support and commitment from others

* Approaches problem-solving with sense of urgency and uses initiative, resourcefulness, and in-depth knowledge of policies and systems to create solutions

* Strong organizational skills, attention to detail, ability to prioritize, and meet deadlines

* Proven ability to develop and maintain efficient and effective accounting processes and internal control systems

* Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines and efficiently manage tasks and time

* Proficiency with high-level accounting software applications and advanced knowledge of Microsoft Excel

ESSENTIAL FUNCTIONS

Clinical Quality Excellence

* Responsible for having a strong awareness of how financial decisions impact the overall quality of care for clients and effectively communicating the impact of decisions to operations partners.

* Partners with operations leadership to identify and apply changes that improve operational efficiency while maintaining appropriate internal financial controls.

Workforce Engagement

* Oversees a team of Regional Financial Operations Directors ensuring their ongoing development and collaboration.

* Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvement.

* Promotes and maintains harmonious and effective relationships and communications within the department and with other departments. Provides coaching and mentoring to increase business acumen of team and internal partners.

* Supervises staff to ensure efficiency, timely completion of assignments, appropriate training, and teamwork.

* Oversees and manages regional support staff to assist operating personnel with effective financial management.

Customer Satisfaction

* Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders.

* Actively participates in meeting and adapting to customer needs to support effective negotiations, data reporting, and results in timely payments.

* Collaborates cross-functionally to make recommendations that improve operating results and address risks.

Financial Security

* Builds and manages a best-in-class financial operations team

* Manages and participates in the analysis and interpretation of operating results including dashboard, scorecard and risk radar reports. Participates in monthly and quarterly business reviews

o Develops the financial operations team's capability to support the preparation of the regional team

* Analyzes significant variances between actual and planned program financial results along with recommending action to address any issues

o Communicates monthly program financial results, along with explanations of variances, to the CFO

o Provides summary reports and analysis that are easily digestible and actionable across all leadership levels

• Collaborates regularly with VP Financial Planning & Analysis and Operations to identify and address systemic improvement opportunities by offering joint solutions and guidance
• Actively participates as a partner in leading the region

* Assumes responsibility for the program operations budget process, including:

o Establishing or updating written procedures for budget preparation as needed

o Coordinating timely and accurate completion of internal and contractually required budgets, including operating plans, new contract revenue, and cash forecasts

* Leads efforts to educate program management about financial reporting and business literacy which may involve the development of formal curriculum and presentations

* Collaborates with other administrative staff in planning activities with the goal of ensuring ongoing effectiveness of operations

* Drives continuous improvement of a cohesive financial operations function to produce innovation in reporting, planning, and analysis

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, stand, bend, squat, kneel, twist, reach, lift, and carry items weighing 10 pounds or less as well as to frequently sit. The position requires manual deviation, repetition, dexterity, and to occasionally drive.

EOE AA M/F/V/Disability