Commercial Collections Specialist

At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them.

KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more.

In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions.

Location: This is a hybrid role where you will be asked to work on site at least one day per week (typically Fridays) with the other work being from home.

Hours: You could be asked to work one night shift from 12:30pm-9:00pm and four-day shifts of 8:00am-4:30pm. Also - Saturdays from 8:00am-12:00pm. When you work a Saturday, you will get four hours off during the week. You can typically expect to work at least 2 Saturdays per month.

Equipment is provided.

JOB SUMMARY

Engage with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

ROLES AND RESPONSIBILITIES

- Communicate with clients primarily by phone to help resolve account delinquencies.

- Provide courteous and effective service, offering solutions to bring accounts current.

- Handle high transaction volumes accurately and efficiently.

- Meet established production goals and deadlines.

- Manage and diffuse challenging client situations independently.

- Collaborate as part of a team and assist in training new staff as needed.

QUALIFICATIONS MUST HAVE

- At least 1 year of customer service experience.

- Excellent verbal and written communication skills.

- Strong interpersonal and leadership abilities.

- Ability to work independently and as part of a team.

- Proficient in handling pressure and meeting deadlines.

- Analytical skills for research and problem solving.

- Exceptional attention to detail.

- Demonstrated ability to handle multiple tasks accurately.

QUALIFICATIONS NICE TO HAVE

- Previous experience training or mentoring others.

- Adaptability to changing environments.

EDUCATION NEEDED

High School Diploma or GED equivalent