Customer Experience Center Representative, Associate

Number of Job Openings Available:

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Key Position Details:

Consider joining our Customer Experience Call Center!

More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

Two Locations Available:

1) Allina Commons 2925 Chicago Ave, Minneapolis, MN

2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs available that focus on:

* Full Time (40 hours/week) and full benefits

* Onboarding: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.

* Customer Experience Center is open 24/7/365

* Shift/schedule will be assigned after 8 weeks of training

* Current shift start times are from 7:00 AM to 11:30 AM

* Shift end times are 3:30 PM to 8:00 PM

* Weekends may be a part of schedule

* Candidates must be flexible to meet business needs

* Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:

Careers with Purpose: Minda Garcia (brightcove.net)

Job Description:

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
  • Other duties as assigned.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 0 to 2 years of customer service experience required and
• 0 to 2 years of experience in a health care setting preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.