KM Technology Specialist

The Knowledge Management Technology Specialist is responsible for supporting the day-to-day administration and management of the Firm's knowledge management products and related systems. The incumbent supports the efforts to capture and maintain firm knowledge, including client and matter profiles in support of the Firm's knowledge management efforts and contributes to the implementation and ongoing support of knowledge management systems and processes. The KM Technology Specialist is also responsible for creating and maintaining profiles that suit each practice area and match the platform's standards, working with practice staff to understand their needs and set up processes to collect information, and checking the quality and accuracy of the content in Foundation while providing technical support to practice staff.

In coordination with the team's KM Enablement Manager and KM Leadership:

Support the day-to-day operation of the knowledge management platforms, data integration and related systems.
• Apply profile and configuration standards and process approved change requests to ensure the integrity of the data maintained within knowledge management platforms.
• Configure standard workflows and processes for data capture and reporting within the knowledge management platforms.
• Develop working knowledge of the content and configuration of the knowledge management platforms and integrated data sources.
• Coordinate data integration, import and export projects to ensure content is transferred and validated consistently.
• Prepare standard metrics reporting and related analysis to measure the quality and quantity of data maintained within knowledge management platforms.
• Conduct end-user training and provide support for "how to" questions and technical issues.
• Participate on project teams to develop and implement enhancements to the knowledge management platforms and related systems.
• Identify opportunities to improve and/or add to the knowledge management platforms and related processes and integration sources.
• Contribute to standard configuration documentation and related end-user materials for the knowledge management platforms and related systems.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

Education and/or Experience:

Required:

• Bachelor's degree from a four-year college or university
• A minimum of five years of experience in a law firm, corporate legal department or professional services environment working with practice-related information and processes
• Proficiency in MS Excel, MS Word, and PowerPoint
• Demonstrated ability to manage multiple assignments with competing deadlines and priorities under minimal direct supervision.
• Excellent written and verbal communication skills

Preferred:

• A minimum of two years of experience working with legal technology such as experience or expertise systems, research tools, workflow systems and/or legal project management or practice management tools
• Demonstrated understanding of law firm structure and business practices, as well as practice-specific terminology
• Experience managing projects from inception through planning, execution, and completion.
• Knowledge of various external research tools such as Lexis, Westlaw, CapitalIQ, Thomson MonitorSuite and other resources

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer.