Transportation Support Specialist

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

The Transportation Support Specialist acts as a point of contact for 90+ external transportation providers, 3PLs and the SME for internal cross functional teams regarding freight payment processing and status. Responsibilities include, but are not limited to, managing IDOC errors, monitoring all automated payment flows, identifying and reconciling issues, and processing invoice exceptions. Provides payment status to carriers, various reports to Finance and the Director of Transportation Operations which helps support accurate accruals, adherence to the budget and identifying cost-saving opportunities. Builds strong, long-lasting relationships with carrier partners so that Ferrero remains a "shipper of choice," which has a directly impact on service to our customers.

* Serve as a point of contact for all internal and external freight payment inquiries by providing status updates and support in issues resolution.

* Utilize various SAP transactions and 3PL reports to monitor that the automated freight payment process is working as expected to prevent payment delays.

* Lead investigations into freight payment disruptions to root cause and reconcile.

* Monitor systematic data flow between SAP and 3PL transportation planning systems.

* Deep dive root-cause analyses of freight spend to provide recommendations back to the business to drive efficiencies and competitive advantage.

* Work with Carriers and 3PL partners to resolve payment discrepancies.

* Coordinate month-end activities in collaboration with Finance teams to ensure accurate accruals and freight payment processing.

* Provide reporting to the Director of Transportation Operations to support budget forecasts and adherence.

* Act as the automated payment flows SME to support various projects and identify opportunities for improved processes.

* Bachelor's degree in supply chain management, Logistics, Finance or a related discipline.

* 3~5 years of experience in Logistics and/or Supply Chain Finance (preferably in Consumer Products).

* Must have advanced experience in using Microsoft Excel and Power BI a plus.

* Demonstrated knowledge of SAP, such as PO creation/management, invoice settlement processes, shipments and IDOCs.

* Financial reporting

* Budget forecasting and monitoring.

* Experience in working with a TMS preferred but not required.

* Knowledge of domestic transportation concepts and carrier invoicing preferred.

* Strong communicator

* Ability to lead and influence others.

* Strong, independent analytical and problem-solving skills (attention to detail a must)

* Must demonstrate strong interpersonal skills and a willingness to learn on the fly.

* Results-oriented, innovative thinker with a focus on continuous process improvement

* Process-driven

* Must be able to work in a team environment and manage conflicting priorities while meeting deadlines

* Must be a self-starter

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.