Senior Product Trainer, SKS Napa, CA

LG Electronics USA
United States, California, Napa
Dec 15, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. We are currently seeking a Senior Trainer to join our dynamic team in Napa Valley, CA as part of the SKS Builder Marketing Team! Position Summary Designs, develops and delivers instructor-led training courses on business-specific processes, products, systems or other initiatives. Responsible for delivering high impact instructor-led training courses on product advantages to retail sales associates and internal LGEUS associates utilizing presentation skills and principles of interactive instructional design to foster understanding of LGEUS products and brand advocacy Key Responsibilities Provides project support for training initiatives. Coordinates training projects from start to finish including tasks and timelines. Serves as subject matter expert for instructional designers, eLearning developers and technical writers. Reviews instructional designs, testing procedures and technology. Populates system training or test regions with data for use in classes, provides client updates, analyzes data and writes training summaries. Maintains subject matter expertise for assigned business areas, including job shadowing, attending team meetings, process updates, staffing and providing production support as required. Engages instructional designers when significant edits are required (course redesigns). Designs and develops course content for narrowly focused topics. Consults with the business to determine performance gaps and generate innovative solutions. Prepares for training classes: creates and updates class rosters, sends registrations, manages hardware and software set-up, completes evaluation tracking, ensures room reservations and equipment setup and orders materials. Builds team structure and increases team efficiency by contributing to internal processes and tools. Qualifications/ Education Bachelor's Degree Minimum 5 years of training experience in classroom setting Excellent organizational, planning, presentation and communications skills Knowledge of MS Word, PowerPoint; Snag It, Paint Shop Pro, MS Visio . Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.